ISENA NORGAISSE
West Palm Beach,FL
Summary
Personable and motivated individual with excellent communication and problem-solving skills.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks.
Overview
3
3
years of professional experience
Work History
Health Insurance Advisor
EQUAL INSURANCE
04.2025 - Current
- Assisted clients in understanding health insurance options and benefits.
- Conducted follow-up communications to ensure client satisfaction with services.
- Maintained accurate records of client interactions and policy details.
- Collaborated with team members to streamline client onboarding processes.
Seasonal Worker
WELLINGTON INTERNATIONAL EQUESTRIAN
12.2024 - 03.2025
- Provided exceptional customer service, ensuring a memorable dining experience for guests.
- Maintained extensive knowledge of menu items and wine pairings to enhance guest recommendations.
- Participated in team meetings to discuss service improvements and enhance overall guest satisfaction.
- Suggested wine pairings to go with specific menu items.
Server
GRACES BY JOHNNY CARRABBA
01.2023 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
Education
Bachelor of Science - Psychology
Florida International University
Miami, FL01-2026
Skills
- Goal oriented
- Strong analytical skills
- CRM software experience
- Policy analysis
- Revenue growth tactics
Languages
Haitian Creole
Native or Bilingual
Timeline
Health Insurance Advisor
EQUAL INSURANCE
04.2025 - Current
Seasonal Worker
WELLINGTON INTERNATIONAL EQUESTRIAN
12.2024 - 03.2025
Server
GRACES BY JOHNNY CARRABBA
01.2023 - 10.2024
Bachelor of Science - Psychology
Florida International University