Lovee Clemmons

Administrative Support

• Assist office staff as requested
• Prepare lease, move in and welcome packages
• Prepare property marking materials and distribute
• Distribute all resident communications
• Update property website
• Prepare work orders for maintenance team

Customer Service

• Answer phones and great residents and guest
• Provide professional, courteous customer service to all residents, guests, and customers
• Assist residents with concierge requests such as taxis, directions, packages, etc.

Office Duties

• Maintain the cleanliness of the Leasing Office and Clubhouse, including but not limited to the removal of trash, vacuuming, and stocking the bathroom.
  Other additional duties assigned by Community Manager.
  

• Coordinated with families and outside agencies to ensure seamless integration of services for each resident''s benefit.
• Adapted teaching methods based on individual learning styles, maximizing comprehension and retention of information among residents.
• Increased resident independence by developing tailored skill-building exercises and activities.
• Managed daily schedules for residents, ensuring timely completion of necessary tasks and appointments.
• Served as a liaison between residents and administration, advocating for their best interests in decision-making processes.
• Conducted thorough assessments upon intake to determine appropriate placement levels within the residential program.
• Improved communication among staff members by conducting regular meetings and fostering open dialogue.

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Closed out cash register and prepared cashier report at close of business.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.