Lovelia St Fleur
Summerville,SC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Remote Credit Processor
Beyond Finance
Chicago, IL
11.2022 - Current
- Processed customer credit requests in accordance with established policies and procedures.
- Assisted customers with payment options, account balances, and other inquiries related to their accounts.
- Returned Refunds credit Processors will review and verify information pertaining to the reason of the return or consult with other departments when their funds are returned for resolution.
Customer Service Representative
Lee Health Hospital
Fort Myers, FLORIDA
03.2020 - 04.2022
- Answering phones, resolving claims, answering questions about medical care and benefits
- Creating testing orders, faxing medical records, reviewing physician schedules, and verifying correct scheduling.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
HHA
Right At Home Care
Fort Myers, FLORIDA
07.2018 - 03.2020
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Transported clients to medical appointments or other destinations as needed.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Tracked and reported clients' progress based on observations and conversations.
- Checked vital signs on a regular basis such as blood pressure, temperature and pulse rate.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Remote Billing Sponsor Specialist
Humana
Louisville, KY
06.2020 - 07.2021
- The Billing Sponsor specialist, government reports to the HPA collection supervisor.
- Under general supervision the government collector resolves unpaid medicare.
- Handles patients inquires and answers questions.
- Informs patients of medical billing procedures and policies.
Education
High School Diploma -
Dunbar High School
05-2012
Some College (No Degree) - Nursing
Florida SouthWestern State College
Skills
- Account Updating
- Complaint Resolution
- Paperwork Processing
- Consultative Sales
- Report Generation
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Call Center Operations
- Data Entry
- Payment Processing
- Documentation
- Customer Service
Timeline
Remote Credit Processor
Beyond Finance
11.2022 - Current
Remote Billing Sponsor Specialist
Humana
06.2020 - 07.2021
Customer Service Representative
Lee Health Hospital
03.2020 - 04.2022
HHA
Right At Home Care
07.2018 - 03.2020
High School Diploma -
Dunbar High School
Some College (No Degree) - Nursing
Florida SouthWestern State College