Lovell Peterson
Dayton,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Tj Chumps
10.2022 - 09.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bartender Shift Manager
Tj Chumps
02.2018 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Server Shift Leader
Tj Chumps
02.2018 - 09.2023
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Manager
Elsa's Corner Cantina
08.2021 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender
Elsa's Corner Cantina
01.2021 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Elsa's Corner Cantina
01.2021 - 11.2022
Education
BBA - Business Administration And Management
Tiffin University
Tiffin, OH12.2024
Skills
- Business Planning
- Lead Generation
- Staff Management
- Contract Development and Management
- Team Leadership
- Verbal and Written Communication
- Managing Routines
- Managing Cash Register
- Employee Training
- Time Management
Timeline
Manager
Tj Chumps
10.2022 - 09.2023
Manager
Elsa's Corner Cantina
08.2021 - 11.2022
Bartender
Elsa's Corner Cantina
01.2021 - 11.2022
Server
Elsa's Corner Cantina
01.2021 - 11.2022
Bartender Shift Manager
Tj Chumps
02.2018 - 09.2023
Server Shift Leader
Tj Chumps
02.2018 - 09.2023
BBA - Business Administration And Management
Tiffin University
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