Lovella Lewis
Bronson,FL
Summary
Proven customer service professional with 4 years of experience in hospitality, trusted with training new team members to maximize their potential and productivity. Utilizes effective training techniques to ensure comprehensive understanding and application. Reliable ability to multitask and quickly learn new positions and procedures.
Overview
1
1
year of professional experience
Work History
Team Trainer
Chick-Fil-A
09.2023 - Current
- Responsible for running Front of House during daytime and evening shifts and managing 5 to 15 employees at time, while maintaining communication with BOH.
- Experience training new team members in all areas of FOH, as well as training 2 employees for leadership positions.
- Given responsibility for addressing guest concerns and taking action as necessary, including refunds and giving store credit.
- One of the top performers in FOH and given high remarks in every position.
- Tasked with implementing and training team members on new practices, as well as training team members on seasonal offerings.
Server
Buffalo Wild Wings
07.2024 - 10.2024
- Greeted guests and accurately took orders for food and beverages, as well as offered personalized suggestions for menu items.
- Responsible for serving and bussing 5-7 tables at a time that can each seat up to 6 guests, focusing on providing a quality experience while maintaining a fast table turnover rate.
- Assisted with running food, as well as running alcoholic beverages, for all servers.
- Maintained extensive knowledge about menu items, including the bar menu, as well as seasonal and promotional items.
- Efficiently input orders and processed payments using Aloha POS.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate in Science - Audio Engineering
Valencia College
Orlando, FL01.2025
Associate in Arts - Business Management
College of Central Florida
Ocala, FL12.2023
Skills
- Communication
- Guest Relations
- Adaptability
- Aloha POS
- Staff training
- Performance monitoring
- Team leadership and supervision
- Food safety
- Cash handling
Timeline
Server
Buffalo Wild Wings
07.2024 - 10.2024
Team Trainer
Chick-Fil-A
09.2023 - Current
Associate in Arts - Business Management
College of Central Florida
Associate in Science - Audio Engineering
Valencia College
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