Summary
Overview
Work History
Education
Skills
Certification
Languages
Assessments
Personal Information
Timeline
Generic

Lovely Aime

Boynton Beach,FL

Summary

Proven expertise in patient care coordination and conflict resolution, honed at Baptist Health South Florida. Excelled in fast-paced environments, enhancing guest relations and streamlining medical scheduling. Recognized for exceptional communication skills and office management, ensuring seamless operations and customer satisfaction. Achieved a significant improvement in patient appointment efficiency. Skilled healthcare professional with background in a diverse range of healthcare practices and technical work. Experienced in delivering high-quality patient care, managing complex cases, and working collaboratively with multidisciplinary teams. Strong analytical skills, adept at diagnosing conditions and developing effective treatment plans. Contributed to improving patient outcomes and streamlining workflow processes in previous roles. Compassionate healthcare professional adept at delivering high-quality patient care with efficiency and precision. Excel in fast-paced environments, ensuring tasks are completed promptly without compromising on quality of service. Skilled in patient assessment, emergency response, and medical terminology management. Possess excellent communication, teamwork, and problem-solving abilities, enabling effective collaboration with colleagues and superior care for patients. Successful professional with great people skills and experience in work. Equipped with exceptional knowledge of care standards and patient protections. Collaborates smoothly and helps patients feel at ease to achieve optimal results. Multitasks well and performs exceptionally under pressure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Physician Practice Specialist

Baptist Health South Florida
Boca Raton, US
02.2023 - Current
  • A Patient Service Representative is a professional responsible for scheduling patient appointments and making reminder calls to patients
  • They inform patients about delays or wait times to ensure they are seen on time while also updating their information at every visit
  • Receive and process cash and credit card payments for medical services rendered
  • Review patient accounts, identify delinquent accounts and collect overdue payments

Guest Service Agent

Holiday Inn Express
Boynton Beach, US
02.2017 - 01.2023
  • Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing
  • Recognized for ability to handle and resolve confrontational guest situations
  • Provided excellent customer service, tourism information and completed end of shift reports

Education

certification - Sterile Processing Tech

Sterile Processing Career Institute
02.2025

Diploma -

Dover High school
Dover, DE
06.2011

Skills

  • Customer Service
  • Guest Service
  • Communication Skills
  • Serving Experience
  • Guest Relations Experience
  • Medical Office Experience
  • Office Management
  • HIPAA
  • Medical Scheduling
  • Primary Care Experience
  • Administrative Experience
  • Conflict resolution techniques
  • Front office administration
  • Patient care coordination

Certification

  • Home Health Aide, 04/14 to 04/27
  • Life & Health Insurance License
  • Medical License
  • CPR Certification

Languages

  • English, Fluent
  • Creole, Fluent

Assessments

Data entry: Accuracy, Proficient, 05/19, Measures a candidate's ability to accurately input data and effectively manage databases.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Physician Practice Specialist

Baptist Health South Florida
02.2023 - Current

Guest Service Agent

Holiday Inn Express
02.2017 - 01.2023

certification - Sterile Processing Tech

Sterile Processing Career Institute

Diploma -

Dover High school
Lovely Aime