Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lovely Antoine

Lauderhill

Summary

Dynamic and detail-oriented professional with call center experience at Pediatric Associates, excelling in patient confidentiality and insurance verification. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Fluent in Creole, skilled in appointment scheduling, and committed to delivering exceptional service in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Medical Call Center Representative

Pediatric Associates
06.2011 - Current
  • Facilitated patient scheduling and appointment confirmation through multi-line phone systems.
  • Managed high-volume inbound calls while maintaining patient confidentiality and data accuracy.
  • Assisted families with insurance inquiries and verified coverage details efficiently.
  • Coordinated with medical staff to ensure timely communication of patient needs and concerns.

To Go Food Specialist

Olive Garden Restaurant
05.2010 - Current
  • Order Management:.Taking and processing to-go orders, either in person, over the phone, or through online platforms.
  • Food Preparation:.Ensuring orders are assembled correctly, packaged neatly, and meet food safety standards.
  • Payment Processing:.Handling cash and card transactions accurately and efficiently.
  • Customer Service:.Providing friendly and helpful service to all customers, answering questions, and resolving any issues that arise.
  • Sanitation and Organization:.Maintaining a clean and organized work area, including the to-go station, counters, and lobby area.
  • Teamwork:.Assisting other team members as needed, including restocking supplies, and helping with other tasks as requested.
  • Upselling:.Suggesting additional items or promotions to customers when taking orders.
  • Communication:.Effectively communicating with both customers and kitchen staff to ensure smooth order fulfillment.

Shift Supervisor

Wendys Restaurant
07.2008 - 07.2010
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained and mentored staff on food safety protocols and customer service excellence.
  • Implemented inventory control measures to reduce waste and optimize supply usage.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction levels.

Education

Medical Office Administration - Health Administration

Florida Career College
Lauderdale Lakes, FL
11-2011

High School Diploma -

Boyd Anderson
Lauderdale Lakes, FL
06-2002

Skills

  • Patient confidentiality
  • Call center experience
  • Electronic medical records
  • Insurance verification
  • Appointment scheduling
  • Fluent in Creole
  • Cashier
  • Take out Orders

Languages

English
Full Professional
French
Limited Working
Creole
Native or Bilingual

Timeline

Medical Call Center Representative

Pediatric Associates
06.2011 - Current

To Go Food Specialist

Olive Garden Restaurant
05.2010 - Current

Shift Supervisor

Wendys Restaurant
07.2008 - 07.2010

Medical Office Administration - Health Administration

Florida Career College

High School Diploma -

Boyd Anderson