Lovely Dalusag
3940 N Eagle Rock Blvd #120,Los Angeles
Summary
Dynamic General Manager with a proven track record at The Bistro Group, excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and profitability while fostering a collaborative work environment. Skilled in P&L management and adept at problem resolution, ensuring exceptional service and client satisfaction.
Overview
25
25
years of professional experience
Work History
General Manager
The Bistro Group Shared and Services Inc
10.2015 - 12.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Restaurant Manager
THE BISTRO GROUP Shared and Services Inc.
09.2013 - 12.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Food Server
THE BISTRO GROUP, INC
12.2000 - 09.2013
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Education
Field of Study - Advertising
Polytechnic University of The Philippines
Manila, Philippines05-1999
High School Diploma -
Victorino Mapa High School
Manila05-1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Inventory control
- Employee scheduling
- P&L management
Accomplishments
Loyalty awards recognizes and rewards for a long-term commitment and dedication to an organization.
Timeline
General Manager
The Bistro Group Shared and Services Inc
10.2015 - 12.2025
Restaurant Manager
THE BISTRO GROUP Shared and Services Inc.
09.2013 - 12.2015
Food Server
THE BISTRO GROUP, INC
12.2000 - 09.2013
Field of Study - Advertising
Polytechnic University of The Philippines
High School Diploma -
Victorino Mapa High School
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