Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lovely Philippe

Fort Lauderdale

Summary

Accomplished and adaptable leader with over a decade of experience in business operations, customer service, and talent acquisition. Known for exceptional leadership abilities and a track record of fostering strong relationships with clients and colleagues. Eager to leverage collaborative nature in a new role within a stable, values-focused company.

Overview

15
15
years of professional experience

Work History

Accounts Receivable Specialist

Pearl Holding Group
05.2022 - Current
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Prepared vendor invoices and processed incoming payments.
  • Stop, void & re-issue checks
  • Ensure timely and accurate processing of invoice.
  • Perform other duties as assigned

Store Support Supervisor

Whole Foods Market
02.2015 - 05.2022
  • - Provide excellent customer service and address needs of customers in a timely and effective manner.
  • - Answer department telephone calls and pages quickly and with excellent phone etiquette.
  • - Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
  • - Package, weigh, and price all merchandise.
  • - Maintain back stock in good order.
  • - Ensure compliance with all applicable US, UK or Canadian regulatory rules and regulations, Weights and Measures, health and sanitation, and adhere to safe work practices.
  • - Operate and sanitize all equipment in a safe and proper manner.

Customer Experience Coordinator

TJ Maxx
03.2013 - 03.2015
  • - Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • - Issue receipts, refunds, credits, or change due to customers.
  • - Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • - Maintain clean and orderly checkout areas.
  • - Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • - Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • - Providing excellent Customer Service.

CUSTOMER SERVICES REPRESENTATIVE-SUPERVISOR

TOYOTA CENTRALIZED INCENTIVE FULFILLMENT
03.2012 - 04.2014
  • - Manage 14 agent that deal with taking payments from customers that are in collection status-Coaching monitoring calls review
  • - Implementing , Enforcing Policies , and procedures.
  • - Perform basic account maintenance activities
  • - Meet Quality Assurance Requirements and other key performance metric

Call Center Representative

Tele Performance
02.2010 - 04.2012
  • - Receive inbound calls including transferred sales leads and calls from current and potential customers
  • - Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application
  • - Answer questions about the product details, the company, and issues with account for the customers
  • - Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
  • - Perform basic account maintenance activities
  • - Meet Quality Assurance Requirements and other key performance metric

Education

Associate of Applied Science -

Palm Beach State College
Boca Raton, FL
05-2027

High School Diploma - undefined

Deerfield Beach High
05.2011

Skills

  • Fluent in Creole and English
  • Strong organizational skills
  • Strong sense of urgency
  • Responsive to changing environments
  • Engaged verbal interaction
  • Effective verbal communication
  • Professional telephone communication
  • Accounts receivable processing
  • Excel proficiency

Timeline

Accounts Receivable Specialist

Pearl Holding Group
05.2022 - Current

Store Support Supervisor

Whole Foods Market
02.2015 - 05.2022

Customer Experience Coordinator

TJ Maxx
03.2013 - 03.2015

CUSTOMER SERVICES REPRESENTATIVE-SUPERVISOR

TOYOTA CENTRALIZED INCENTIVE FULFILLMENT
03.2012 - 04.2014

Call Center Representative

Tele Performance
02.2010 - 04.2012

High School Diploma - undefined

Deerfield Beach High

Associate of Applied Science -

Palm Beach State College

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Lovely Philippe