Summary
Overview
Work History
Education
Skills
Awards and Honors
Timeline
Generic

Lovely Sardin

Chicago,IL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Seeking a managerial position with a reputable organization where I can make the best of my potential, while contributing to the organization growth and taking their Prepared Meals Program to the next level.

Overview

25
25
years of professional experience

Work History

Serior Operations Coordinator

IMAN
11.2016 - Current
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as employee assignments and promotional strategies.
  • Oversaw day-to-day operations of large teams across several sites.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Implemented troubleshooting, root cause analysis and issue resolution.

Assistant Manager

Masjid Al Kaaba Food Pantry
06.2012 - 06.2016
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Customer Service Representative

Alta-Staffing Aetna Better Health
01.2015 - 10.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Desk Clerk/ Security

Thresholds
04.2010 - 04.2014
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Enforced building rules with staff, guests and outside professionals.
  • Supported staff with clerical assistance for diverse daily routines and special actions.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Recorded significant occurrences in daily log with professionalism and critical details.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Assist our homeless population with transitioning into the transition homes.
  • Case management along with mental Health support.

Armed Security Officer

American Security
03.2009 - 03.2010
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

Armed Security Officer

A And R Security
01.2008 - 02.2009
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

Armed Security Officer

PART Security
02.2006 - 01.2008
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.

C.N.A Dietary Aide Activities Director

Sunrise Senior Living
11.2005 - 05.2006
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Led educational presentations for senior groups on topics of nutrition and wellness.
  • Educated clients about long-term health benefits of balanced diets and exercise programs.
  • Assist with all daily living activities- shaving, bathing, dressing, lifting, etc

CNA Dietary Aide Activities Director

Plymouth Place Senior Living
10.2004 - 11.2005
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Help serve meals according to dietary plan.
  • Educated individuals on nutritional foods and good exercise habits.

Cashier/ Pastry Counter Manager

Tresure Island
09.2001 - 06.2003
  • Operated cash register to accurately complete customer financial transactions.
  • Organized sale events and created eye-catching product displays to attract customers to pastry counter.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Baked, packed and labeled all baked goods.
  • Assisted customers at pastry counter.

Youth Leader

Southwest Youth Collabortive
06.2000 - 09.2000
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
  • Engaged youth by following, implementing and assisting in creating lesson plans.
  • Organized group activities and outings for youth and led weekly Bible study meetings.
  • Maintained good relationships with parents through regular communication and active participation in planned activities.

Data Entry Clerk / Housekeeping

ADA S Mckinley
06.1999 - 09.1999
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Sorted documents and maintained organized filing process.
  • Light housekeeping duties as assigned.

Assistant

53rd St Food Panrty
03.1998 - 09.1998
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.

Education

License/ Certification - Phlebotomy

Nirvana Institute
Chicago, IL
07.2017

Licenses/ Certification - Armed Security

Security Training Center
Chicago, IL
06.2009

Criminal Justice

South Suburban College of Cook County
South Holland, IL
09.2007

Skills

  • Problem Resolution
  • Safety and Risk Assessments
  • Community Outreach Programs
  • Customer Experience
  • Administrative Support
  • Advocacy
  • Microsoft Office
  • Resource Management
  • Team Goals
  • Customer Relationship Management
  • Program Coordination and Execution
  • Quality Improvement
  • Data Entry Software
  • Case File Management
  • Client Intakes
  • Data Analysis
  • Organizing
  • Operational Coordination
  • Customer Service/ Retention
  • Policies and Procedures
  • Logistics
  • Food Handling
  • Surveys
  • Consulting
  • Order Processing
  • Public Relations
  • Project Management
  • Program implementation

Awards and Honors

2023 Greater Chicago Food Depository Food Equity Ambassador Plaque

2022 Speaker Honorarium North Lawndale School

2022 Participant in the Chicago Region Food System Fund research workshop

2022 Greater Chicago Food Depository video relating to the food ecosystem and food insecurities

2021 Spectacular 7

Timeline

Serior Operations Coordinator

IMAN
11.2016 - Current

Customer Service Representative

Alta-Staffing Aetna Better Health
01.2015 - 10.2015

Assistant Manager

Masjid Al Kaaba Food Pantry
06.2012 - 06.2016

Desk Clerk/ Security

Thresholds
04.2010 - 04.2014

Armed Security Officer

American Security
03.2009 - 03.2010

Armed Security Officer

A And R Security
01.2008 - 02.2009

Armed Security Officer

PART Security
02.2006 - 01.2008

C.N.A Dietary Aide Activities Director

Sunrise Senior Living
11.2005 - 05.2006

CNA Dietary Aide Activities Director

Plymouth Place Senior Living
10.2004 - 11.2005

Cashier/ Pastry Counter Manager

Tresure Island
09.2001 - 06.2003

Youth Leader

Southwest Youth Collabortive
06.2000 - 09.2000

Data Entry Clerk / Housekeeping

ADA S Mckinley
06.1999 - 09.1999

Assistant

53rd St Food Panrty
03.1998 - 09.1998

License/ Certification - Phlebotomy

Nirvana Institute

Licenses/ Certification - Armed Security

Security Training Center

Criminal Justice

South Suburban College of Cook County

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Lovely Sardin