Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Yazmin Burgess

Norfolk,US

Summary

Healthcare professional with extensive experience in cardiac monitoring and patient care. Known for reliability and teamwork, adapting seamlessly to changing clinical needs. Skilled in EKG interpretation and patient interaction, ensuring precise and compassionate care.

Experienced with cardiac monitoring and EKG interpretation. Utilizes advanced technical skills to support accurate diagnoses and patient care. Track record of effective teamwork and adaptability in dynamic clinical settings.

Overview

14
14
years of professional experience
1
1
Certification

Work History

EKG Monitor Technician

Sentara Virginia Beach General Hospital
03.2025 - 03.2025
  • Volunteered as an assistant to the EKG technician during my educational training for a week span. Also shadowed the Ultrasound Technician for two days to gain knowledge as I want to further my career.
  • Exhibited strong interpersonal skills when communicating critical information between healthcare teams during high-stress situations.
  • Played a key role in emergency response situations by promptly identifying life-threatening arrhythmias and alerting appropriate medical personnel.
  • Actively participated in continuing education opportunities, staying up-to-date on industry advancements and best practices for EKG monitoring techniques.
  • Assisted medical staff in identifying atypical heart patterns, contributing to early intervention efforts.
  • Demonstrated commitment to patient privacy by maintaining strict confidentiality in accordance with HIPAA regulations.
  • Aided in streamlining workflow through proficient multitasking abilities while managing multiple patients'' telemetry simultaneously.
  • Collaborated with nursing staff to provide comprehensive patient care during cardiac events.

Talent Acquisition Specialist

Surge Force
05.2023 - 11.2024
  • Monitored and analyzed recruitment metrics to identify trends and improve recruitment strategies.
  • Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
  • Collaborated with HR and department managers to forecast future hiring needs and develop talent acquisition plans.
  • Held a professional responsibility for resourcing and recruiting prospective employees to satisfy the clients goals for long term based on skills.
  • Interviewed clients and vendors to scope out what they could expect from our company.
  • Budget planning for subcontractors and clients
  • I attended several city council meetings and CTE forms which some were held by Norfolk Public Schools and The City of Norfolk.
  • Assist with Human Resources in orientation for employees first day of work as well as filing new hire paperwork.
  • I gave ideas to help build the team’s structure of the hiring process.
  • Social Media Management
  • Safety Training
  • OSHA certified

Retail Sales Associate

Marshalls Department Store
06.2022 - 05.2024
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Assisted customers with finding the right product for their needs.
  • Participated in team meetings and training sessions.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Demonstrated knowledge of store products and services.

Customer Service Representative

Life Protect 24/7
09.2018 - 03.2020
  • Promoted Life Alert products to eligible customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Supported sales team members to drive growth and development.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted available products and services to customers during service, account management and order calls.
  • Maintained composure and professionalism in high-pressure scenarios.
  • Demonstrated efficiency in managing high volumes of incoming communication calls.

CNA

Touching Angels Healthcare
06.2011 - 08.2017
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Documented patient care services by charting in designated areas.
  • Monitored food intake and output as directed by nursing staff.
  • Assisted residents in preparing for activities and social programs.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Provided emotional support to family members during difficult times.
  • Answered signal lights, bells or intercom systems to determine resident needs.

Customer Service Representative

Alorica
09.2015 - 07.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Implemented innovative methods for streamlining the customer service process.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Handled escalated issues from customers.
  • Accessed account information from customers as well as made bill arrangements, payments and schedules.
  • Serviced inbound calls as a contractor at Verizon.

Education

Certificate of Technical Studies - Nursing

Norfolk Technical Center
Norfolk, VA
06.2010

GED - undefined

Norfolk Technical School
Norfolk, VA
12.2009

Certification - Electrocardiograph

Tidewater Community College
Virginia Beach, VA
04-2025

Skills

  • Leadership
  • Communication
  • Problem Solving
  • Telemetry monitoring
  • Cardiac monitoring
  • Pacemaker monitoring
  • Holter monitoring
  • Stress testing
  • Vital signs measurement
  • Electrode placement
  • Basic life support
  • Patient communication
  • Patient preparation
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • CET - EKG Technician

Timeline

EKG Monitor Technician

Sentara Virginia Beach General Hospital
03.2025 - 03.2025

Talent Acquisition Specialist

Surge Force
05.2023 - 11.2024

Retail Sales Associate

Marshalls Department Store
06.2022 - 05.2024

Customer Service Representative

Life Protect 24/7
09.2018 - 03.2020

Customer Service Representative

Alorica
09.2015 - 07.2016

CNA

Touching Angels Healthcare
06.2011 - 08.2017

GED - undefined

Norfolk Technical School

Certificate of Technical Studies - Nursing

Norfolk Technical Center

Certification - Electrocardiograph

Tidewater Community College

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