Lovely Claire Ganza
Sugar Land,Texas
Summary
Organized and dependable Patient Access Representative successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and company’s mission and vision. With CHAA certification, and more than 10 years of expertise in customer service, administrative support, data management, billing and finance function, and inventory management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Access Operations, Sarcoma Center
01.2019 - Current
- Assist patients in intake process
- Answering patients’ questions and guiding them through the new patient process
- Gather medical records, medical history, demographic information
- Ensure all information are accurate
- Obtain insurance information
- Screen patients for insurance eligibility
- Coordinates with financial clearance department regarding insurance verification
- Provides cost estimate and financial counseling to the patient
- Review medical records and accurately utilizes medical acceptance criteria in scheduling appointments to the appropriate physician/service
- Communicates to clinical staff regarding patients’ appointments and status of medical records retrieval
- Informing patients and family regarding their appointments, medical procedures, diagnostic testing, financial responsibility and hospital policies and procedures
- Train new hires
- Created refresher guide for referral process
- Acting lead when supervisor and nurse coordinator is out
- Assist the team in any questions regarding referral process
- Assign referrals to representatives, assist the clinic and the team for any inquires and escalate accordingly if needed
- Performs other administrative duties assigned.
Coordinator, Patient Services
Ophthalmology Department, Head and Neck Center
08.2017 - 12.2018
- Provides and coordinates all tasks associated with patient services and customer service
- Interacts with patient, greets, orients, and answer questions
- Schedule patient visits, physician appointments, diagnostic tests, and procedures
- Records and coordinates physician orders
- Coordinates patient appointments, communicates related information regarding scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas
- Prepares and maintains appointment templates and patient records electronically and/or manually as directed
- Ensures smooth flow of physician’s clinic schedule
- Maintains an accurate patient record
- Ensures confidentiality and security of patient information
- Handles and processes a complex and varied series of documents and situations
- Handles Financial activities in accordance with established departmental processes
- Reviews and reconciles patient charge documents
- Enters technical charges as needed
- Collects and reconciles cash payments as needed
- Performs other tasks assigned by the supervisor.
Computer Tester
CSAT Solutions, Houston Texas
09.2016 - 08.2017
- Runs software programs on repaired units to test its functionality
- Tests components or circuits of faulty equipment to locate defects, using special diagnostic software programs
- Tests repaired systems to ensure that they are working properly
- Compares findings with customer’s reported problem and advice failures found
- Forward units to quality group for QA inspection, if unit passes the test
- Returns the unit back to the technician for repair if unit fails test
- Performs other tasks assigned by supervisor.
Internal Sales Coordinator
PECO Semiconductor Parts Service Philippines
11.2006 - 05.2016
- Manages customers' purchase orders
- Provides support to Country Manager, prepares sales forecast and other related reports for yearly planning
- Serves as a coordinator to production, finance, and sales team with regards to any customer's technical inquiries and evaluation support request
- Assists the team in preparing documentation for evaluation projects
- Reviews customer contracts and supplier-customer agreement with country manager
- Creates planning report and forecast of customer monthly consumption and monitored level of inventory to manage and control stock preparation
- Works with the shipping department and consignee to resolve issues and discrepancy regarding deliveries
- Generates weekly and monthly sales report
- Verifies orders, price, and ensure all delivery details and orders are accurate including invoice and other shipping documents needed
- Schedule deliveries and monitor stocks to ensure appropriate supply
- Evaluates and analyzes customers' order trends
- Reports non-moving accounts to country manager and technical sales team
- Maintains updated customers’ account information
- Handles customers’ price quotation/negotiation
- Reviews billing invoice for payment purposes and reported any discrepancies for processing and corrections
- Prepares Month-end Commission Report
- Maintains and files records including those confidential documents for easy tracking and retrieval
- Handles manager’s and engineers’ travel arrangement and financial disbursements.
Education
Master in Business Administration -
Philippine School of Business Administration
10.2012
Bachelor of Science in Business Administration - Entrepreneurial Marketing
Mindanao State University
04.2006
Skills
- Proficient with MS word, Excel, PowerPoint, Outlook, and Epic
- Data Entry - Electronic Medical Record
- Medical Records Healthcare Management
- Strong communication skills both written and oral
- Collaborative individual with excellent planning and organization skills
- Strong work ethics and professionalism
- Customer Satisfaction
- Registration Processing
- Team Collaboration
- Regulatory Compliance
Certification
CHAA
Timeline
Patient Access Representative
Access Operations, Sarcoma Center
01.2019 - Current
Coordinator, Patient Services
Ophthalmology Department, Head and Neck Center
08.2017 - 12.2018
Computer Tester
CSAT Solutions, Houston Texas
09.2016 - 08.2017
Internal Sales Coordinator
PECO Semiconductor Parts Service Philippines
11.2006 - 05.2016
Master in Business Administration -
Philippine School of Business Administration
Bachelor of Science in Business Administration - Entrepreneurial Marketing
Mindanao State University
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