Lovelyn Bollinger
Howe,IN
Summary
Pursuing a full-time role that presents professional challenges and leverages Microsoft Office expertise and organizational skills. Effective at managing multiple priorities with a positive attitude. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
Work History
HR Administrator
Midwest Plastic Engineering, Inc.
05.2023 - Current
- Administered Safety Training classes for staff, supervisors, and managers.
- Prepared new hire paperwork and documents.
- Handled onboarding process for newly hired employees, including distributing all paperwork.
- Managed benefits enrollment.
- Tracked employee vacation, sick, and personal time.
- Generated reports to track employee time and attendance.
- Managed and updated employee benefits information.
- Processed timecards and payroll data for temporary employees.
- Coordinated employee absences to department supervisors and managers.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records.
- Responded to employee questions and requests for information in a timely and knowledgeable fashion.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Updated HR database with new employee information, changes in benefits, and other details.
Customer Service Representative
Midwest Plastic Engineering, Inc.
04.2019 - 12.2019
- Responded to customer concerns and questions daily.
- Scheduled daily shipments.
- Generated sales invoices and submitted to customers for timely payment processing.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support to address needs.
- Investigated and resolved accounting, service, and delivery concerns.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with customers.
- Assisted with pricing questions, inventory availability, and changes to existing orders and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into the computer system and estimated freight and postal rates.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Managed invoicing and payment processing operations.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Entered invoice data into the company's invoicing system to enable proper tracking and record-keeping.
Machine Operator
Midwest Plastic Engineering, Inc.
08.2017 - 04.2019
- Ran injection molding machinery to produce plastic products for industrial needs.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
Front Desk Medical Receptionist
Lake Country Health Alliance
01.2010 - 09.2010
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Verified and updated demographic and other personal information for clients concerning personal boundaries when asking for important details.
- Checked patient insurance, demographics, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Registered and verified patient records before triage with the most up-to-date information.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Junior Accountant
Superior Aggregates, Inc.
03.2007 - 03.2009
- Managed supplier accounts and built lasting relationships with suppliers.
- Compiled and analyzed financial information to prepare entries for general ledger accounts.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Assisted with the preparation of monthly financial statements.
- Prepared working papers, reports, and supporting documentation for audit findings.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into the computer system and made adjustments to create an accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to the payroll processing database.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Generated reports to track employee time and attendance.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Managed and updated employee benefits information.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Updated employee files with new details such as changes in address or salary levels.
Customer Service Manager
Superior Aggregates, Inc.
06.2004 - 03.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Data Encoder
LMS Management
02.2004 - 04.2004
- Obtained scanned records and uploaded into database.
- Maintained files, records, and chronologies of entry activities.
- Transcribed information into required electronic format to enter into Singapore National ID System database.
Education
Bachelor of Science - Business Administration And Management
Rizal Technological University
Philippines04.2003
Skills
- Microsoft Office
- Organizational Skills
- Reliability
- Multitasking Abilities
- Attention to Detail
- Professionalism
- Onboarding and Orientation
- Health and Safety Regulations
- Payroll Processing
- Human Resources Support
- Report Preparation
- Business Correspondence Writing
Timeline
HR Administrator
Midwest Plastic Engineering, Inc.
05.2023 - Current
Customer Service Representative
Midwest Plastic Engineering, Inc.
04.2019 - 12.2019
Machine Operator
Midwest Plastic Engineering, Inc.
08.2017 - 04.2019
Front Desk Medical Receptionist
Lake Country Health Alliance
01.2010 - 09.2010
Junior Accountant
Superior Aggregates, Inc.
03.2007 - 03.2009
Customer Service Manager
Superior Aggregates, Inc.
06.2004 - 03.2007
Data Encoder
LMS Management
02.2004 - 04.2004
Bachelor of Science - Business Administration And Management
Rizal Technological University
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