Lovelyn Wright
Dallas,TX
Summary
Dedicated and highly motivated DoD professional with over five years of specialized proficiency in banking operations, government property and supply chain management. Possesses a skill set that consists of strong written and verbal communication skills, conflict resolution strategy, and business operations. Strong background streamlining documentation practices, implementing standard operating procedures and conducting stringent quality assurance checks.
Overview
7
7
years of professional experience
Work History
Housing Management Representative
Spangdahlem Air Base
09.2020 - 05.2023
- Managed government housing waitlist and coordinated inspections and maintenance for 215 housing units.
- Assisted Finance with processing member entitlements, such as Overseas Housing Allowance (OHA) and Temporary Lodging Allowance (TLA).
- Performed general administrative duties such as answering phones, filing paperwork, welcoming and checking in/out customers.
- Collaborated with housing management and team members to ensure coordinated efforts and provision of high-quality service and customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Proven ability to learn quickly and adapt to new situations.
- Facilitated 64 Newcomers and Smooth Move briefs, educated members on housing procedures and entitlements. Eased 1.3K transitioning families.
- Achieved maximum performance ratings, time off award, and monetary bonus each year of civil service. Brigadier General Michael A. McAuliffe Award Winner for Air Force 2022.
Furnishings Management Assistant
Department of Defense, Spangdahlem Air Base
- Served as top performing customer service representative with 1300 customer interactions yearly.
- Managed 35K furnishings/appliances valued at $9.1M for 9000 service members and families in over 204 villages.
- Worked with local moving company contractors regarding delivery and collection of furnishings.
- Digitized 17K paper housing records and developed new audit system; cut process time by 50% and saved $1.2K in assets.
- Provided explanations of procedures and requirement for issues/turn-ins of government owned furnishings and appliances.
Customer Experience Associate
Army and Air Force Exchange Service
12.2018 - 03.2019
- Provided service through proactive and customer focused behaviors and actions
- Evaluated customer needs by listening, providing solutions, and making recommendations to maximize customer satisfaction.
- Looked for additional ways to expand products to customers by upselling new products and services.
Personal Banking Specialist
Mt. McKinley Bank
10.2017 - 08.2018
- Participated in leadership training programs and trained bank teller associates.
- Implemented bank policies, procedures and regulations to protect customer data and upsell bank products and services.
- Prepared specialized types of funds for customers, including savings bond, traveler’s checks, and money orders.
- Oversaw processing of night deposit bags
- Referred customers to appropriate financial services and products as required.
Associate Bank Teller
Core Bank
05.2016 - 09.2017
- Processed and managed more 60 transactions such as deposits, withdrawals, loan payments, and cash advances daily.
- Supplemented and backfilled banking facilities and implemented best business practices.
- Assisted co-workers with daily store opening and closing procedures.
- Handled all customer complaints and issues with highly professional courtesy.
- Opened new customer accounts and closed existing accounts at customer request.
Education
Bachelors of Business Administration -
University of Nebraska At Omaha
Omaha, NE2017
Associates Degree -
Metropolitan Community College
Omaha, NE2014
Skills
- Administrative Operations
- Property Management
- Leadership & Teamwork
- Bilingual
- Program Implementation
- Inventory Management
- Project Management
- Sales and Marketing
- Process Improvement
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Affiliations
Eiffel Filipino American Association, Spangdahlem AB Vice President from March 2019 to March 2020 Active volunteer/member from December 2018 to Present Kids Against Hunger, Omaha Nebraska Food packaging volunteer from 2013-2017
Timeline
Housing Management Representative
Spangdahlem Air Base
09.2020 - 05.2023
Customer Experience Associate
Army and Air Force Exchange Service
12.2018 - 03.2019
Personal Banking Specialist
Mt. McKinley Bank
10.2017 - 08.2018
Associate Bank Teller
Core Bank
05.2016 - 09.2017
Furnishings Management Assistant
Department of Defense, Spangdahlem Air Base
Bachelors of Business Administration -
University of Nebraska At Omaha
Associates Degree -
Metropolitan Community College
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