Lovenia Anderson
Mobile
Summary
Talented AI Chat Bot Trainer seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
22
22
years of professional experience
Work History
Deposit Clerk
Dave & Buster's
Mobile
11.2024 - Current
- Processed customer deposits and transactions with accuracy and efficiency.
- Maintained organized records of cash handling and deposit activities.
- Collaborated with management to enhance deposit workflow procedures.
- Ensured compliance with company cash handling policies.
- Conducted audits of cash drawers to identify discrepancies.
- Balanced daily transactions against bank records for accuracy.
- Trained new staff on proper cash handling procedures.
- Resolved discrepancies in customer accounts promptly.
AI Chat Bot Trainer
DataAnnotation
Mobile
08.2023 - Current
- Presented rating information using clear and creative language.
- Accomplished deadlines through planning and diligent work on assignments.
- Revised written material, incorporating technical feedback, and creative changes.
- Developed engaging, interesting stories with strong characterization, plots, and themes.
- Achieved authentic detail with in-depth research of occupations, environments and time periods.
- Created error-free, professional copy with writing, proofreading and editing abilities.
- Conveyed factual information via technical papers and articles.
Process Assistant
Amazon
Theodore
04.2018 - 10.2024
- Implemented quality control measures to maintain product standards.
- Developed and implemented solutions for intricate process issues.
- Assisted team in meeting service level agreement targets through reviews and escalations.
- Ensured compliance with regulations and standards across entire process lifecycle.
- Researched and optimized existing processes, presenting findings to leadership.
- Tracked key performance indicators, identifying trends impacting future performance.
- Managed inventory organization and flow to support daily operations.
- Monitored safety compliance during operational tasks.
Front End Supervisor
Ross Dress for Less
Mobile
02.2016 - 10.2020
- Observed areas to identify theft and shoplifting.
- Maintained store readiness with smooth coordination of opening and closing tasks.
- Handled escalated customer service issues to provide satisfactory resolutions for all parties involved.
- Coordinated breaks and monitored customer levels to keep service consistent.
- Ensured compliance with safety procedures by monitoring employee actions and maintaining appropriate signage in high-traffic areas.
- Analyzed sales data to identify trends and make recommendations for improvements in future.
- Processed returns and exchanges and helped individuals locate desired products.
- Performed opening/closing duties as required, including counting cash drawers and preparing deposits.
- Set professional example and advised team to comply with policies and procedures.
- Kept front end stocked, clean and ready for customer demands to boost team productivity.
Training Team Manager
Sears Holdings Inc.
Mobile
08.2010 - 01.2016
- Developed and implemented training programs for employees.
- Mentored junior team members and provided guidance on career growth opportunities.
- Fostered culture of continuous improvement through ongoing professional development opportunities.
- Identified skill gaps through assessments and evaluations.
- Created engaging learning materials, such as presentations and handouts.
- Utilized various learning platforms, such as e-learning and workshops, to deliver training efficiently.
- Monitored employee performance to ensure successful application of new skills in workplace.
- Ensured compliance with industry regulations through effective training strategies.
- Assessed success of individual employees in applying newly acquired skills on job.
Assistant Store Manager
Wendy's International
Ocean Springs
06.2004 - 10.2010
- Collaborated with store manager to meet revenue goals.
- Monitored inventory levels to plan orders and meet store demands.
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution.
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management.
- Coordinated solutions to resolve escalated customer service issues.
- Enforced employee adherence to company practices, policies and procedures.
- Scheduled and delegated assignments to maximize coverage.
- Ran promotions and in-store events to increase sales.
- Interviewed, hired and terminated associates for fully-staffed store and customer satisfaction.
- Inspired team members to drive performance, collaboration and teamwork.
- Trained new employees on store policies, procedures, and product knowledge.
Education
Associate in Arts (A.A.) - Business Administration
Mississippi Gulf Coast Community College
Gautier, MS09.2005
Skills
- Research and interviews
- Relationship building
- Clear communication
- Software proficiency
- Decision making
- Work planning
- Attention to detail
- Cash handling
- Transaction processing
- Compliance management
- Record keeping
- Quality assurance
- Process optimization
- Effective communication
- Team leadership
- Training development
- Inventory management
- Banking procedures
- Data entry
- Financial transactions
- Fraud detection techniques
- Professionalism and ethics
- Accuracy and precision
Languages
English, Native
Accomplishments
Employee of the Month July 2025
Timeline
Deposit Clerk
Dave & Buster's
11.2024 - Current
AI Chat Bot Trainer
DataAnnotation
08.2023 - Current
Process Assistant
Amazon
04.2018 - 10.2024
Front End Supervisor
Ross Dress for Less
02.2016 - 10.2020
Training Team Manager
Sears Holdings Inc.
08.2010 - 01.2016
Assistant Store Manager
Wendy's International
06.2004 - 10.2010
Associate in Arts (A.A.) - Business Administration
Mississippi Gulf Coast Community College