Summary
Overview
Work History
Education
Skills
Timeline
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Loverette Moye

Long Beach,California

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Extended Stay of America. Skilled in Chemical Handling and exceptional in Guest Relations, achieving a significant improvement in service quality. Adept at leveraging organizational skills and a detail-oriented approach to exceed employer expectations and maintain high-quality standards.

Overview

15
15
years of professional experience

Work History

Housekeeping Room Attendant

Extended Stay of America
08.2020 - 05.2023
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Responded to requests from patrons for linens and toiletries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.

Lot Attendant

Ace Parking & Management
01.2017 - 07.2021
  • Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
  • Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
  • Monitored train-loading procedures to load and unload freight without damage.
  • Used Software to prepare reports regarding problems encountered such as accidents, signaling problems, unscheduled stops, and delays.
  • Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Resolved problems, improved operations and provided exceptional service.

Cashier

Dollar Tree
04.2017 - 07.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.

Security Guard

Twins Security
09.2015 - 03.2016
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Sales Associate

Big Lots
03.2011 - 01.2014
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Crew Member

McDonald's
08.2008 - 12.2011
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.

Education

Certificate - CNA

Glendale Career Center
Glendale, CA

Diploma -

Challenger Youth Center
Lancaster, CA
06.2008

Skills

  • Incident Reporting
  • Surveillance
  • Detail Oriented
  • Cash Handling
  • Cash Register Operation
  • Customer Assistance
  • Customer Service
  • Product Knowledge
  • Dependability
  • Transaction Processing
  • Safety Procedures
  • Client Service
  • Reliability
  • Organizational Skills
  • Mobility Assistance
  • Basic Housekeeping
  • Sorting and washing laundry
  • Ordering cleaning supplies
  • Guest Relations
  • Waste disposal
  • Customer service-focused
  • Maintenance Coordination
  • Folding clean laundry
  • Cleaning bathrooms
  • Chemical Handling
  • Restroom Servicing
  • Supply Restocking
  • Quality Assurance
  • Supply Stocking
  • Residential Cleaning
  • Building Maintenance

Timeline

Housekeeping Room Attendant

Extended Stay of America
08.2020 - 05.2023

Cashier

Dollar Tree
04.2017 - 07.2019

Lot Attendant

Ace Parking & Management
01.2017 - 07.2021

Security Guard

Twins Security
09.2015 - 03.2016

Sales Associate

Big Lots
03.2011 - 01.2014

Crew Member

McDonald's
08.2008 - 12.2011

Certificate - CNA

Glendale Career Center

Diploma -

Challenger Youth Center

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Loverette Moye