Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Lovestine Eason

Lovestine Eason

Raleigh,NC

Summary

Experienced administrative and customer service professional with over 15 years of expertise. Known for my quick learning ability, effective application of knowledge, and patient and kind demeanor. Proficient in organization and planning, I thrive on taking on multiple challenges and improving operations. Committed to delivering exceptional customer service to build a strong business reputation.

Overview

21
21
years of professional experience

Work History

Anesthetist Scheduling Coordinator

Northside Hospital
01.2024 - Current
  • Responsible for staffing surgery cases
  • Administered payroll for 244 employees
  • Coordinated calendars for staff by managing shift changes, and vacation time and swaps
  • Prepared payroll and retainer reports.

Surgery Coordinator

North Atlanta OBGYN
01.2020 - 01.2024
  • Verified health insurance benefits
  • Coding
  • Scheduled Surgeries, testing, labs, anesthesia, and office appointments
  • Performed daily financial transactions by computing, posting, and recording accounts receivable data
  • Collaborated with Physicians to get clinical details to overturn any claim denials
  • Served as the liaison for multiple providers, pharmaceutical representatives and patients
  • Managed referrals.

Patient Service Representative

Atlanta Gastroenterology Associates LLC.
04.2018 - 11.2020
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Conducted financial counseling for patients, explaining payment options and assistance programs.
  • Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.

Patient Service Representative

Beth Israel Deaconess Hospital
07.2017 - 03.2018
  • Answered incoming calls in a professional manner.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.

Member Service Representative

Tufts Health Plan
05.2015 - 07.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Participated in team meetings to discuss customer service strategies and goals.

Claims Representative, Loan Review Analyst

Staffing Agency
01.2004 - 05.2015
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Filed appeals on behalf of customers, when necessary, after denial of a claim due to insufficient evidence.
  • Reviewed and analyzed education loan applications to complete federal and state tax forms.
  • Verified co-applicant's credit scores by reviewing credit bureau reports.
  • Updated company's database to accurately reflect client documents and pertinent information.
  • Worked at numerous temporary contracts where I was responsible for customer service roles, home health care, group homes, and administrative roles.

Education

MA Diploma -

Everest Institute
Chelsea, MA
01.2008

Skills

  • Verbal and Written Communication
  • Data Entry
  • Critical Thinking
  • Credit and Cash Transactions
  • Office Management
  • Insurance Claims
  • Medical Records
  • EMR Systems
  • ADP
  • Microsoft Suite
  • Customer Service
  • Problem Solving
  • Interpersonal Skills
  • Multitasking

Personal Information

Title: Administrator Coordinator

References

References available upon request.

Timeline

Anesthetist Scheduling Coordinator

Northside Hospital
01.2024 - Current

Surgery Coordinator

North Atlanta OBGYN
01.2020 - 01.2024

Patient Service Representative

Atlanta Gastroenterology Associates LLC.
04.2018 - 11.2020

Patient Service Representative

Beth Israel Deaconess Hospital
07.2017 - 03.2018

Member Service Representative

Tufts Health Plan
05.2015 - 07.2017

Claims Representative, Loan Review Analyst

Staffing Agency
01.2004 - 05.2015

MA Diploma -

Everest Institute

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Lovestine Eason