Loveth Ibeh

· Patient assessments and examination.

· Administer medications and treatments according to physician orders (IV, PO, Nasal, Intradermal)

· Vaccinations.

· Allergy shots.

· Perform triage assessments of walk-in patients and telehealth patients.

· Catheter placement and discontinuation.

· Scheduling patients for a doctor's visit appointment.

· Carrying out some labs such as Pregnancy tests, STIs, HbA1c, Glucose tests, and Urinalysis Cepheid screenings to rule out COVID-19, RSV, and Flu A and B. Blood collections for in-house lab tests and send out tests. Nasopharyngeal swabbing for patients requiring RSV, Flu, and Covid-19 screening.

· Wound care and dressing.

· EKG exams.

· Ear Lavage.

· Provide patients with education regarding medication side effects or lifestyle changes necessary for improved health outcomes.

· Maintain a safe environment for all patients by adhering to infection control policies and procedures.

· Documents care is provided accurately and efficiently in the e-clinical electronic medical record system.

· Utilized critical thinking skills to assess clinical situations quickly and accurately.

· Collaborated with physicians, nurses, therapists, social workers, behavioral health, laboratory, medical assistants, receptionist, pharmacies, and other healthcare professionals to develop individualized treatment plans for each patient.

· Assist with medical procedures.

· Greete customers and answer questions regarding personal medications or over-the-counter pharmacy products.

· Operated cash registers to accept payments from customers.

· Received payment from customers and processed credit card transactions when necessary.

· Resolved customer complaints in a timely manner while always maintaining professionalism.

· Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

· Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

· Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.

· Verified accuracy of medication labels before they were dispensed to customers.

· Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

· Checked expiration dates on medications to ensure that only unexpired products were dispensed.

· Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.

· Restocked shelves with new supplies of medications as needed.

· Organized work areas so that everything was easily accessible when needed.

· Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

· Assisted customers by answering questions, locating items, or referring to pharmacist for medication information.

· Maintained proper storage and security conditions for drugs.

· Performed laboratory tests such as staining, blood grouping, Widal test, blood glucose test, genotype, urine chemistry and prepared sample for culture, malaria parasite microscopy and stool culture.

· Phlebotomy.

· Maintain laboratory equipment by performing calibration checks and troubleshooting any malfunctions.

· Process specimens following established protocols while adhering to strict safety standards.

· Resolve customer complaints relating to laboratory services in a timely manner.

· Maintained detailed records of test results for review by the laboratory scientist or other health care provider involved in patient care.

· Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.

· Ensured that all laboratory areas were always kept clean and orderly.

· Collected, labeled, and stored lab samples according to laboratory specifications.

· Completed lab tests and communicated results to supervising staff.

· Prepared test samples and obtained and recorded test data in accordance with standards.

· Disposed of laboratory materials and samples using well-established guidelines and instructions.

· Prepared lab for daily operations by stocking materials and equipment.

· Used time management and adaptability skills to prioritize and run multiple tests.

· Processing in-patient and out-patient bills.

· Prepared daily deposits of payments received from customers.

· Drafting staff payrolls, total income and hospital expenses using excel work sheet.

· Processed invoices, credit memos, and other financial documents.

· Reviewed past due accounts and contacted customers for payment arrangements.

· Responded promptly to customer inquiries concerning services, bills, payments.

· Completed documentation, reports, and spreadsheets of financial information.

· Prepared accounts for financial audits.