Loveth Tobi
Student
Arlington,Tx.
Summary
A young woman with more than five years’ experience in sales and store managing. Now seeking a position in this great and vibrant institution, that will make use of comprehensive experience/training. PROFILE: Excellent work ethics dedicated and confident personality, with reputation of sincerity. Always eager to develop rapport with customers, staff, and co-workers. Relates well with people from a variety of cultures and socioeconomic conditions. Possesses special sensitivity to meeting customer’s diverse needs in various situations.
Possession of good leadership quality Punctual and honest [cashier] with solid background in [customer service] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Organizational Assistant
Wheels On The Bus
07.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Created PowerPoint presentations for business development purposes.
- Increased sales by 15%
ASSOCIATE/ FRONTLINE ASSOCIATE
TJX Companies
05.2021 - 02.2022
- Same timeline)
- Scan and cash out customers at checkout
- Make announcements
- Help customers signup for store reward card
- Ensure the frontline runs smoothly
- Help train new associates
- Be of help to customers and associates
- Organize go backs and returns
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
HOME ASSOCIATE
TJ Max
11.2021 - 01.2022
- Stock new merchandise for the department
- Sort markdowns
- Organize shelfs
- Assist customers and associates find products
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Maintained records related to sales, returns and inventory availability.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Opened new merchandise and stocked sales floor racks and shelves.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Organized products on racks and displays with focus on visual appeal and brand standards.
ASSISTANT MANAGER
Dollar Tree Distribution Center
11.2020 - 11.2021
- Open and close store occasionally
- Aid both merchandise manager and store manager
- Help keep store ready and clean for customers
- Cash out registers
- Make daily bank deposits
- Prepare truck receipts and merchandise receipts
- Work with team members
- Be of assistance to customers and coworker
- Stocking of merchandise
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
WOMEN ASSOCIATE
TJ MAX, TEXAS
07.2021 - 10.2021
- Organize racks and merchandise in the women section
- Help customer find size and style
- Run and organize racks according to brands
- Organize mannequin outfits
- FITTING ROOM ASSOCIATE (same timeline)
- Give out stall numbers
- Clean fitting rooms
- Make announcements
- Help customers with fitting
- Give out suggestions on style
- JEWELRY ASSOCIATE (same timeline)
- Organize jewelry in the case and display counters
- Clean case and shelfs
- Help customers and suggest best sellers
- Make announcements
- Help customers sign up for store reward points
- Managed customer relations and customer service through daily communication and interaction.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Increased customer satisfaction significantly within department.
- Mentored and coached other team members to meet daily sales goals.
- Educated new hires on company policies and procedures by designing and developing training program.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
CASHIER
DOLLAR TREE
06.2020 - 10.2020
Customer service at checkout
Dollar Tree Stores
03.2020 - 08.2020
- Greet customers going in and out
- Aid customers with required products
- Make announcements
- Explain store deals
- Cash out daily shift store earnings
- Help train new hires
- Stocking of merchandise
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Managed over 50 customers per day
- Demonstrated leadership skills in managing projects from concept to completion
SALES REPRESENTATIVE
JENNY CONVENIENCE STORE
08.2017 - 02.2019
- Stocking shelves daily
- Assist customers as needed with finding items for purchase
- Cleaning entire store daily after closing
- Maintain all safety precaution within store practice
STORE SUPERVISOR
IRRESISTIBLE OUTFIT
01.2014 - 01.2016
- Assist customers with sales as needed
- Responsible for incoming and outgoing inventory documentation
- Scheduling salesgirl’s weekly roster
- Maintain/document daily sales inventory
- Maintain all safety precaution within state regulations
- Established clear boundaries and model good behavior.
- Increased sales by 10%
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
- Answered product questions and assisted customers in selection and checkout
Education
Bachelor of Science - Public Health
The University of Texas At Arlington
Arlington, TX12.2023
Associate of Arts - Nursing
Wharton County Junior College
Wharton, TX08.2021
Skills
- Cash and Credit Card Transactions
- Maintaining Clean Work Areas
- Consultative Sales Approach
- Cash Register Systems
- Time Management Skills
- Refunds and Exchanges
- Observing Operations
- Stocking and Replenishing
- Scanner Operation
- Purchase Assistance
- Cash Management
- Verbal and Written communication
Dance, cook, music
One way I unwind after a day of stress is through music
Timeline
Organizational Assistant
Wheels On The Bus
07.2022 - 01.2023
HOME ASSOCIATE
TJ Max
11.2021 - 01.2022
WOMEN ASSOCIATE
TJ MAX, TEXAS
07.2021 - 10.2021
ASSOCIATE/ FRONTLINE ASSOCIATE
TJX Companies
05.2021 - 02.2022
ASSISTANT MANAGER
Dollar Tree Distribution Center
11.2020 - 11.2021
CASHIER
DOLLAR TREE
06.2020 - 10.2020
Customer service at checkout
Dollar Tree Stores
03.2020 - 08.2020
SALES REPRESENTATIVE
JENNY CONVENIENCE STORE
08.2017 - 02.2019
STORE SUPERVISOR
IRRESISTIBLE OUTFIT
01.2014 - 01.2016
Bachelor of Science - Public Health
The University of Texas At Arlington
Associate of Arts - Nursing
Wharton County Junior College
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