Summary
Work History
Education
Skills
Work Availability
Overview
Timeline
Certification
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Lovette Lindon BSC MS

Clinical Research Associate * Medical Insurance Specialist
Marietta,GA

Summary

Accomplished Clinical Research Associate with 5 years of experience in performing and documenting clinical studies, from pre-study site evaluations to close-outs. Proficient in regulatory document collection, interim monitoring, and study close-out visits. Demonstrated expertise in drug development, submissions, and monitoring clinical trials, as well as adverse event (AE), adverse drug reaction (ADR), and serious adverse event (SAE) reporting in accordance with ICH and GCP guidelines. Well-versed in Institutional Review Board (IRB) practices. Possess in-depth knowledge of physician office management and hospital clinical grants from NIH, including procedures, regulatory requirements, and quality standards. Familiar with medical billing processes, including ICD-CPT-HCPCS-TRI Care codes and insurance claims.

Work History

Clinical Research Manager ER Trauma (NIH)

Grady Hospital ER
12.2012 - 03.2015
  • Maintained site monitoring schedules to facilitate effective communication with members of clinical team
  • Prepared and maintained regulatory documents for clinical trial submissions
  • Developed strong relationships with investigators and site personnel to ensure ongoing compliance with study requirements.
  • Established drug trial methodologies and procedures to support business and clinical trial endeavors
  • Developed strong relationships with investigators and site personnel to ensure ongoing compliance with study requirements
  • Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations
  • Submitted routine reports and follow-up letters to facilitate internal and external communication
  • Collaborated with cross-functional teams to successfully meet project timelines and deliverables
  • Provided clinicians with data to conduct clinical trials and determine methods to prevent, screen for, diagnose and treat disease
  • Followed informed consent processes and maintained records
  • Maintained comprehensive knowledge of applicable regulations and guidelines, ensuring full compliance throughout all stages of clinical trials
  • Maintained awareness of industry trends by attending conferences and participating in relevant professional development opportunities
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols
  • Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion
  • Reviewed referral information and kept track of intakes from various referral sources
  • Oversaw project developments to provide quality deliverables while maintaining optimal efficiency
  • Supported successful completion of clinical trials by proactively managing risks and addressing challenges throughout all stages of study process
  • Collected data and followed research protocols, operations manuals, and case report form requirements
  • Conducted clinical trial in accordance with protocol and recorded and monitored progress
  • Collaborated with clinical study site and sponsor to troubleshoot and provide solutions to study-related outstanding data inquiries
  • Coordinated and scheduled protocol-related visits and required testing to demonstrate vigilance in patient safety, protocol compliance and data quality
  • Gathered and organized clinical trial documentation to meet rigorous standards for site approval
  • Leveraged knowledge, expertise and problem-solving techniques to resolve investigative site issues
  • Scheduled outside of state 40% of time to meet with Clinical Investigator and staff for updates, training and working management reports
  • Interfaced with clinical investigators and site staff to foster ethical research consistent with research plans
  • Assessed safety reporting requirements for each study, ensuring proper documentation and notification procedures were followed consistently
  • Supported successful completion of clinical trials by proactively managing risks and addressing challenges throughout all stages of study process
  • Maintained accurate and up-to-date case report forms and source documents for traceability
  • Ensured protocol adherence, conducting regular site visits and providing training to study staff as needed
  • Liaised with Clinical Coordinator personnel to communicate important clinical data and in house training and events

Medical Insurance Specialist

Keese Tax & Medical Claims Processing
01.2018 - Current
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Developed and implemented business strategies to achieve business goals and stay competitive
  • Championed diversity and inclusion efforts within workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds
  • Defined clear targets and objectives and communicated to other team members
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Established team priorities, maintained schedules and monitored performance
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Accomplished multiple tasks within established timeframes
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Cross-trained existing employees to maximize team agility and performance
  • Onboarded new employees with training and new hire documentation
  • Developed and maintained courteous and effective working relationships
  • Gained strong leadership skills by managing projects from start to finish
  • Excellent communication skills, both verbal and written
  • Self-motivated, with a strong sense of personal responsibility
  • Passionate about learning and committed to continual improvement
  • Examined incoming medical claims and compared to documentation for accuracy and quality 100% of the time
  • Gained extensive knowledge in data entry, analysis and reporting
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Managed time efficiently in order to complete all tasks within deadlines
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Proven ability to learn quickly and adapt to new situations
  • CPR/AED Instructor for on-boarding new staff
  • Managed (9) employees in medical claims processing

Pharmacy Technician

Georgia Board of Pharmacy
05.2023 - 06.2025
  • Prepared labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Precisely measured and combined ingredients to deliver formulation on customer compound prescription orders to be checked by Pharmacist
  • Increased sales by 10% for retail store
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Assisted in maintaining clean and organized work environment, ensuring compliance with safety regulations
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacist to resolve them quickly
  • Counted and labeled prescriptions with correct item and quantity
  • Reduced medication errors by diligently cross-checking medications against patient profile before dispensing
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at pharmacy counter
  • Collected co-payments or full payments from customers
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
  • Maintained proper drug storage procedures, registries, and records for controlled substance drugs
  • Excellent communication skills, both verbal and written
  • Self-motivated, with strong sense of personal responsibility
  • Demonstrated respect, friendliness and willingness to help wherever needed

Adjunct Professor (Contract)

Public & Private Colleges & Universities
06.2001 - Current
  • Applied innovative teaching methods to encourage student learning objectives and retention by 98%
  • Boosted class participation rates by fostering positive and collaborative learning environment, resulting in graduate rate for Medical Billing Coding students to 95%
  • Incorporated instructional technologies in course delivery for both in-class and online instruction using white board, medical billing software and practice software.
  • Created teaching materials and exercises to illustrate application of course concepts
  • Assessed students' progress and provided feedback to enhance learning
  • Conducted engaging in-class discussions to facilitate learning and encourage participation
  • Increased student retention by providing individualized support and tailored feedback on assignments
  • Worked with colleagues and administrators to create robust education programs
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate
  • Developed semester outlines and instructional plans for each class session to comply with stated course objectives
  • Boosted class participation rates by fostering positive and collaborative learning environment
  • Applied innovative teaching methods to encourage student learning objectives and passing Medical Coding & Billing certifications
  • Taught Medical Billing courses, providing instruction to up to ( 25 ) undergraduate students per course.
  • Taught Healthcare for physicians offices , urgent care, medical billing software, providing instruction to up to 25 undergraduate students.

Education

Bioscience Certificate Clinical Research - Bioscience Clinical Research Associate

The CRA Training Institute
Accredited Interactive-Online CRA Courses
11.2024 - Current

Bioscience Certificate in Prof Clinical Research - Bioscience Clinical Research Associate

Gwinnett Technical College
Lawrenceville, GA
01.2024 - Current

License of Pharmacy Technician PHTC067581 - Pharmacy Technician

State of Georgia Board of Pharmacy
Atlanta, GA
07.2022 - 06.2025

Master of Science - Community Development/Public Health

University of Louisville
Louisville, KY 40229
12.2025 - Current

Bachelor of Science - Business Administration

University of Louisville
Louisville, KY 40229

Skills

Medicare and Medicaid process

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Work Availability

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Overview

1
1

Professional experience as a Clinical Research Associate

2
2

Medical Insurance Specialist

3
3

CPR/Heart Save/First Aid/AED

4
4

Pharmacy Tech Licensed GA

24
24
years of professional experience
4
4
years of post-secondary education
6
6
Certificates

Timeline

Master of Science - Community Development/Public Health

University of Louisville
12.2025 - Current

Bioscience Certificate Clinical Research - Bioscience Clinical Research Associate

The CRA Training Institute
11.2024 - Current

Bioscience Certificate in Prof Clinical Research - Bioscience Clinical Research Associate

Gwinnett Technical College
01.2024 - Current

Pharmacy Technician

Georgia Board of Pharmacy
05.2023 - 06.2025

License of Pharmacy Technician PHTC067581 - Pharmacy Technician

State of Georgia Board of Pharmacy
07.2022 - 06.2025

Medical Insurance Specialist

Keese Tax & Medical Claims Processing
01.2018 - Current

Clinical Research Manager ER Trauma (NIH)

Grady Hospital ER
12.2012 - 03.2015

Adjunct Professor (Contract)

Public & Private Colleges & Universities
06.2001 - Current

Bachelor of Science - Business Administration

University of Louisville

Certification

Certificate in Medical Billing & Coding
Lovette Lindon BSC MSClinical Research Associate * Medical Insurance Specialist
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