Support veterans in maintaining or improving functional independence through restorative programs including ambulation, range-of-motion exercises, ADL training, and mobility assistance.
Collaborate with nursing, physical therapy, and occupational therapy teams to implement individualized restorative care plans and document progress in accordance with VA standards.
Monitor veterans’ physical status, safety, and response to restorative interventions, promptly reporting changes to clinical staff to support continuity of care.
Provide hands-on assistance with transfers, positioning, and safe use of mobility devices, ensuring adherence to fall-prevention and infection-control protocols. Maintain accurate, timely documentation in CPRS/Caribou systems, including restorative
Hours per week: 40
Psych Technician
Milwaukee Behavior Health
Milwaukee, WI
01.2021 - 09.2022
Assist patients with ADL’s, take vitals, group activity, clean rooms, assisting with restraints and code’s. Behavioral Health Support
Crisis Prevention & De‑escalation. Also admitting and discharging patients. Along with working closely with doctors, nurses and therapists. Patient Observation & Rounding.
EHR Documentation (CPRS, Epic, etc.)
Safety Protocols & Infection Control
Therapeutic Communication
Interdisciplinary Team Collaboration
Hours per week: 40
Eligibility Processor Supervisor
Department of human services
Milwaukee, WI
01.2007 - 06.2010
Processing applications for Food Share (Snap Benefits) medical Insurance. Conducting interviews via phone and face to face with applicants. Scan documents into cares system and updating cases for eligible benefits. Resolving live issues with clients to ensure exceptional customer service. Help assist with online access. Managing a team of seven at Marcia P. Coggs on 1220 W Vliet street and a team of six at UMOS located at 2701 S Chase. Running audits on cases. Created the Outstation Stamp for receipts of documents received, which verified that one of my two located scanned them into the system and will be updated within 72 hours. Disseminates information to personnel concerning policies, plans, procedures, methods, and actions of an administrative nature. Controls the maintenance and development of various administrative directives using knowledge of the established content and format requirements.
Reviews proposed directives to ensure proper arrangement of material, consistency with existing directives, and proper distribution. Maintains calendar that supports recurring meetings as well as unscheduled activities. Reviews assigned emails and tracks deliverables and deadlines, directing to supervisor or other staff members only those contacts needing their attention or action.
Schedules appointments committing the supervisor and appropriate staff to a definite time and place and provides reminders to ensure attendance. Receives and reviews all incoming mail for the organization and determines which items should be brought to the attention of the supervisor as opposed to those that should be sent directly to other appropriate staff members for action. Reviews outgoing mail for enclosures, dates, signatures, complete addresses, and destinations in accordance with established policy.
Hours per week: 40
Certified nursing assistant
At Luke’s Hospital
Milwaukee, WI
04.2003 - 01.2008
Assisting clients with all daily ADLs. Taking vitals and entering them into the system. Monitoring glucose levels. Transporting to and from different areas of the hospital. Assisting patients on bed rest after procedures. Monitoring telemetry. Have been with admitting and discharging of belongings. Answering phones and call lights. discontinuing IVs and Foley catheter
Hours per week: 40
Education
Associate of Science - Healthcare Service Management
Milwaukee Area Technical College
Milwaukee, WI
12-2025
Diploma - Unit Health Coordinator
Milwaukee Area Technical College
Milwaukee, WI
08-2025
No Degree - Customer Service Certificate
Milwaukee Area Technical College
Milwaukee, WI
11-2025
Skills
Safety awareness
Verbal communication
Range of motion
Transfer techniques
Accomplishments
Achieved [Result] by completing [Task] with accuracy and efficiency.
Supervised team of [Number] staff members.
Collaborated with team of [Number] in the development of [Project name].
Documented and resolved [Issue] which led to [Results].
Achieved [Result] through effectively helping with [Task].
Resolved product issue through consumer testing.
Certification
CNA - Certified Nursing Assistant
Daisy Awards
Daisy Awards, Employee of the month, and team player nomination.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Experienced with patient rehabilitation and providing supportive care to enhance mobility. Utilizes therapeutic exercises and adaptive methods to promote recovery. Knowledge of patient communication and fostering compassionate care environment.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Restorative Assistant
Clement J Zablocki Veterans Affairs
03.2023 - Current
Psych Technician
Milwaukee Behavior Health
01.2021 - 09.2022
Eligibility Processor Supervisor
Department of human services
01.2007 - 06.2010
Certified nursing assistant
At Luke’s Hospital
04.2003 - 01.2008
Associate of Science - Healthcare Service Management