Lovette Obasi

• Assisting HR with the processing LOA and FMLA claims
• Supporting internal and external inquiries and requests related to the HR department
• Compiling and maintaining paper, digital and electronic employee records, including holiday and sickness leaves
• Processing payroll and assisting with the documentation of employee compensation and benefits
• Supporting HR-related training programs, workshops and seminars
• Entering employee data into computer database
• Coordinating logistics for new hire orientations
• Writing and submitting reports on general HR activities
• Overseeing HR events and meetings and coordinating management-employee communications
• Continuously learn the latest HR best practices to improve workplace efficiency

• Creating literature on product knowledge; Create training schedules; Assist with On-boarding; Create and continuously update data sheets; Adding new hires to File-vine system; Quarterly refresher training for existing agents; Finding new torts and researching criteria based off of previously won cases; Monthly meetings with Attorneys; Create incentive programs for existing agents; Email daily reports of agents stats and performance by the hour; Attend meetings pertaining to monthly goals and projections

• Making outbound calls to potential-new-clients; incoming calls in a fast pace environment with very high call volume
• Conduct initial screening of calls, primarily including, but not limited to, medical malpractice and pharmaceutical torts
• Signing at least 200 new clients per month
• Determine if there is a legal aspect to a caller's problem and if the claimant qualifies and meets the predefined criteria for the tort and assigned Attorney
• Create files for new clients and cases in the case management system
• Create reports in the case management system
• Communicate with administrative team to ensure that correspondence, client education, and other literature are mailed to potential new clients that qualify for preliminary legal action
• Assist with the maintenance of calendars and tasks in the case management system
• Participate in organizational initiatives such as conducting client surveys and tracking data on an as-needed basis for the firm.

• Assist merchants with their use of credit card processing equipment
• This includes helping with terminal setup/installation, training, and troubleshooting reported issues
• Customer Support through answering inbound calls pertaining to the technical aspects of an account
• Helping merchants through a screen share to update customer's computers and equipment
• Learning multiple systems in order to best help our customers.