Lovie Hood
La Marque
Summary
Dependable and experienced professional with a strong work ethic and a proven track record in management. Thrives in fast-paced environments and excels at meeting tight deadlines. Dedicated team player with advanced problem-solving skills, able to tackle complex challenges with ease. Demonstrates expertise in team leadership, training, and development. Possesses strategic planning abilities and excels in both verbal and written communication. Known for building strong relationships with colleagues and clients alike.
Overview
17
17
years of professional experience
Work History
Front Desk Manager
Hampton Inn & Suites
01.2007
- Oversaw fast-paced front desk operations at busy Hotel facility with as many as 30-60 nightly guests
- Oversaw all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
- Handled tasks and responsibilities for front office employees when the team was understaffed
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Trained new staff on correct procedures, compliance requirements and performance strategies
Operations Manager
Springhill Suites By Marriott
03.2010 - 02.2016
- Managed daily operations, including sales, purchasing, scheduling, and P&L
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Completed 15 performance reviews each quarter, offering praise and recommendations for improvement
- Implemented policies and standard operating procedures for continuous improvement
- Assessed cash intake and deposits to prevent financial discrepancies and ensure revenue security
- Solved customer concerns and complaints quickly and effectively to drive outstanding customer service rates
- Assessed situations to prepare and deliver important reports and presentations
- Developed, strengthened and maintained plans for various contingencies and emergency situations
- Gathered and assessed real-time data to draft reports with recommended improvements
Assistant General Manager
Extended Stay America
05.2016 - 10.2018
- Mentored and motivated team members to efficiently achieve challenging business goals
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Controlled spending on overhead and equipment expenditures by devising and executing cost-management procedures
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Resolved problems promptly and effectively to elevate customer approval
Front Office Manager
Hampton Inn by Hilton
07.2019 - 03.2021
- Coordinated hiring, onboarding, and training for all new staff
- Trained new employees in all aspects of office practices and procedures
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Obtained compliance with company policies and procedures in processing transactions with customers
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Oversaw accounts payable and accounts receivable duties and interactions with vendors
- Worked effectively with other departments to coordinate administrative solutions to various operational issues
- Walked property daily to spot any maintenance needs and implement corrective actions
- Evaluated customer issues and complaints and developed amicable solutions
Technician
Evergreen North America
08.2022 - 01.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
LaMarque High School
LaMarque, TexasSkills
- Employee training
- Operations management
- Administrative support
- Schedule coordination
- Employee supervision
- Customer service
- Staff management
- Training and development
- Troubleshooting techniques
- Standard operating procedures
- Effective communication
- Multitasking and organization
Timeline
Technician
Evergreen North America
08.2022 - 01.2024
Front Office Manager
Hampton Inn by Hilton
07.2019 - 03.2021
Assistant General Manager
Extended Stay America
05.2016 - 10.2018
Operations Manager
Springhill Suites By Marriott
03.2010 - 02.2016
Front Desk Manager
Hampton Inn & Suites
01.2007
High School Diploma -
LaMarque High School
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