Summary
Overview
Work History
Skills
References
Timeline
Generic

Lovie Thomas

Bloomington,IL

Summary

Highly-dedicated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering tasks.

Overview

9
9
years of professional experience

Work History

Customer Consultant

Revolution Dispensary
Normal, IL
02.2024 - Current
  • Confers with customers by telephone or in person to provide information about products or services and take orders.
  • Resolves customer issues in an efficient and timely manner, escalating when necessary.
  • Provides product knowledge and device support to customers via telephone or email.
  • Maintained accurate records of customer interactions, including notes detailing conversations, actions taken, and follow-up activities.
  • Processed orders, returns, exchanges, payments, credits and adjustments according to company policies and procedures.
  • Assisting customers with selecting products that best suit their needs, while upselling additional items where appropriate.
  • Supports sales team members to drive growth and development.
  • Greeting customers upon arrival in the store, providing assistance in locating merchandise as needed.
  • Verified accuracy of customer accounts by reviewing account information for changes or discrepancies.

Patient Service Rep

Carle – Dermatology & Mohs surgery institute
Bloomington, IL
04.2023 - 02.2024
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Informs patients of any delays or changes in appointment status.
  • Schedules appointments as necessary.
  • PSR in the immediate care clinics (ICC) float to various departments.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

In-Home Caregiver

Self
Maricopa, AZ
10.2022 - 02.2023
  • Planned nutritious meals and snacks according to dietary guidelines.
  • Performed light housekeeping tasks such as laundry, dusting and vacuuming.
  • Transported clients to medical appointments or recreational activities.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
  • Accompanied clients on errands or outings for shopping or leisure activities.
  • Responded promptly to emergency situations in a calm manner.
  • Maintained accurate records of services provided and other relevant information.

Claims Biller

Keplr Vision
10.2021 - 09.2022
  • Reviewed and verified accuracy of patient insurance information and billing documents.
  • Created accurate claim documents following established guidelines.
  • Followed up on unpaid claims within standard billing cycle timeframe.
  • Worked closely with accounts payable and specialists to resolve invoice issues affecting timely payments.
  • Updated cash Excel spreadsheets.
  • Assisted with mail clerk duties.

Retention II Specialist

State Farm Insurance
06.2019 - 08.2021
  • Provide emergency customer assistance while on the phone, utilize computer technology to access online job aids.
  • Password resets, IT troubleshooting, and technical support.
  • Processed bills and payments through a variety of systems: Billing Online System.
  • Handles multiple computer applications helping customers on the phone while maintaining quality records
  • Processed SR-22, identity theft, and loss claim history forms.
  • Collaborated with marketing teams to develop promotional campaigns.

Subrogation Specialist

AFNI, INC
07.2015 - 12.2018
  • Reviewed and evaluated subrogation claims to determine potential recovery opportunities.
  • Investigated third-party liability claims by obtaining witness statements, conducting research on property damage, and reviewing applicable laws.
  • Communicated regularly with policyholders about their claims status throughout the entire process.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.

Skills

  • Ability to explain complex technical concepts to a non-technical audience
  • Knowledge of medical terminology and healthcare experience
  • Exceptional problem-solving abilities
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access)
  • Meticulous attention to detail
  • HIPAA Compliance
  • Billing Cycle Management
  • Medical and Insurance Coding (ICD-9 and CPT)

References

References available upon request.

Timeline

Customer Consultant

Revolution Dispensary
02.2024 - Current

Patient Service Rep

Carle – Dermatology & Mohs surgery institute
04.2023 - 02.2024

In-Home Caregiver

Self
10.2022 - 02.2023

Claims Biller

Keplr Vision
10.2021 - 09.2022

Retention II Specialist

State Farm Insurance
06.2019 - 08.2021

Subrogation Specialist

AFNI, INC
07.2015 - 12.2018

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