Lovina Rodriguez
702 Plaid ST Burlington ,NC
Summary
Proven leader at Nathans Hotdog, adept in customer service and problem-solving, significantly enhanced customer satisfaction through strategic staff training and effective inventory management. Excelled in multitasking and fostering team unity, driving positive outcomes in a fast-paced retail environment. Demonstrates strong organizational skills and a commitment to excellence.
Overview
25
25
years of professional experience
Work History
Clinical Care Technician
Robert Wood Johnson Hospital
08.2022 - 11.2023
- Promoted a culture of safety within the clinical setting by consistently following established protocols and advocating for continuous improvement initiatives.
- Demonstrated adaptability in various clinical settings including intensive care units, outpatient clinics, specialized wards, enhancing overall skillset as a Clinical Care Technician.
- Educated patients about their treatment plans, answering questions clearly and providing necessary support resources for continued success at home.
- Supported successful outcomes in emergency situations through rapid response efforts, assisting medical teams with life-saving interventions when needed.
- Contributed to a positive team environment by collaborating closely with nursing staff and other healthcare professionals to deliver high-quality patient care.
- Streamlined patient flow by efficiently managing room assignments, bed turnover, and accommodating special requests or needs when possible.
- Reduced medical errors by meticulously maintaining a clean and organized workspace, adhering to proper sterilization techniques for equipment.
- Improved patient satisfaction scores by providing compassionate care, listening attentively to concerns, and promptly addressing any issues.
- Enhanced patient care by efficiently conducting vital sign assessments and recording accurate data in electronic health records.
- Maintained strict compliance with HIPAA guidelines and institutional policies regarding patient confidentiality while handling sensitive personal information responsibly.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Monitored patient vital signs, lab results and other indicators of health.
- Cared for patients by providing personal assistance and ambulation.
- Participated in hospital and clinic staff meetings to discuss patient care.
Operator
ANADIGICS
07.2019 - 03.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Store Managet
Nathans Hotdog
05.1999 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
Under Graduate - HRM
Roosebelt College
Marikina Philippines 03.1974
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
Timeline
Clinical Care Technician
Robert Wood Johnson Hospital
08.2022 - 11.2023
Operator
ANADIGICS
07.2019 - 03.2021
Store Managet
Nathans Hotdog
05.1999 - 11.2019
Under Graduate - HRM
Roosebelt College
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