Lovo Kollie
Dallas,TX
Summary
Results-driven Implementation Project Manager committed to reengineering and delivering consistent and strategic end-to-end business process solutions. Well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Expert in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths.
Overview
4
4
years of professional experience
Work History
Implementation Project Manager
PayScale
03.2023 - Current
- Determined scope in pre-implementation phase, defining implementation plans, and managing groups involved in executing implementation.
- Reduced duration of implementation from 8 weeks to 6 weeks by holding clients accountable and scheduling regular meetings.
- Held kickoff calls and determined customer’s goals, timeline, and identified appropriate stakeholders responsible for implementation.
- Primary liaison for internal teams for all customer projects, including sales, product, engineering, and support.
- Tracked client product request to influence what projects should be prioritized based on demand.
- Worked closely with product and engineering team to build out key features that increased product utilization rate by 50%.
- Created implementation process documentation and training materials supporting existing and future product functionality.
- Worked closely with engineering and support team members to report on and resolve product support requests and bugs throughout implementation.
- Educated, developed and mentored newer Implementation Managers.
Implementation Project Manager
Carta
12.2021 - 03.2023
- Lead implementations of client's limited partners list, investments, capitalization table and securities onto Carta.
- Managed 50+ projects concurrently while meeting deadlines and maintaining perfect CSAT score.
- Acted as liaison between Sales and Customer Success Manager to facilitate communication and keep appropriate parties updated on project developments.
- Reviewed internal systems and organized training plans to address areas/product in need of improvement to provide more efficient onboarding process.
- Communicated proactivity with all project stakeholders to ensure deadlines were met.
Account Manager
Advice Chaser
05.2021 - 12.2021
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Onboarded and managed 100+ partnerships with financial advisors.
- Utilized Salesforce to ensure all client information was correct.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Followed through with client requests to resolve problems and escalated when needed.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Health Service Specialist
Mecklenburg County
02.2020 - 05.2021
- Investigated and verified accuracy of information provided by recipients
- Ensured clients were under correct Medicaid program in compliance with State and Federal laws, rules, and regulations.
- Worked effectively with diverse team to accomplish daily objectives and long-term goals by meeting strict deadlines for processing applications and recertification's
- Communicated with customers through email and call center environment.
- Answered 50+ calls per day and processed 10+ Medicaid applications
- Answered customer questions and talked clients through online application.
- Enhanced customer satisfaction with fast knowledgeable and service.
- Communicated on intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
- Troubleshoot system eligibility errors.
Education
Bachelor of Arts - Sociology
University of North Carolina At Chapel Hill
Chapel Hill, NC12.
Associate of Arts -
Durham Technical Community College
Durham, NCSkills
- Google Suite
- Salesforce
- Asana
- Slack
- Risk Management
- Relationship building
- Proactive problem solving
- Process Improvement
- Microsoft Suite
- Time Management
- Strong organizational skills
- Jira
- Confluence
- API Configuration
- HRIS and ATS integrations
Timeline
Implementation Project Manager
PayScale
03.2023 - Current
Implementation Project Manager
Carta
12.2021 - 03.2023
Account Manager
Advice Chaser
05.2021 - 12.2021
Health Service Specialist
Mecklenburg County
02.2020 - 05.2021
Bachelor of Arts - Sociology
University of North Carolina At Chapel Hill
Associate of Arts -
Durham Technical Community College
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