Lovrechia McDonald
Montgomery,AL
Summary
Highly skilled and enthusiastic professional with more than six years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
14
14
years of professional experience
Work History
Practice Manager
Heartland Dental
11.2021 - 03.2023
- Review, analyze and use business reports to identify missed opportunities and recommend and implement best practices and systems needed to positively impact office performance
- Select, onboard, train, coach, and retain world-class team members
- Oversee daily operations of office, including things like filing patient claims with insurance companies and managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels
- Set standards for exceptional customer service and team member collaboration as key relationship builder
- Guide team by focusing on constant and never-ending improvement, creating environment where team members become masters of their individual roles
- Serve as business partner to supported Doctor, ensuring office delivers unparalleled support and service to both Doctor and patients
- Supervised team of fifth teen office personnel.
Business Assistant
Heartland Dental
01.2016 - 11.2020
- Streamlined office processes by implementing efficient filing systems and organizational tools.
- Enhanced team productivity by managing schedules, coordinating meetings, and overseeing travel arrangements.
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
- Assisted development and execution of marketing strategies to increase brand visibility and drive sales growth.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval
Dental Instructor
Fortis College
01.2019 - 05.2020
- Enhanced student comprehension of dental concepts by incorporating hands-on activities and real-world examples into lessons.
- Assisted in curriculum development to ensure relevance and alignment with industry standards, resulting in better-prepared graduates.
- Instructed dental students on proper techniques for various procedures, ensured highest level of patient care upon graduation.
- Fostered supportive learning environment by providing personalized feedback and guidance to each student throughout their educational journey.
- Conducted clinical simulations and provided feedback for each individual student
- Evaluated students' competencies through written assignments and examinations
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies
- Supervised students when administering medications to maintain patient safety
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction
Army Officer
United States Army Reserve
04.2009 - 11.2019
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Developed comprehensive training programs for subordinates, resulting in improved skill sets and job performance.
- Increased operational readiness through meticulous equipment maintenance and resource management.
- Fostered positive work environment, promoting collaboration and teamwork among diverse personnel.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness
- Adhered to strict protocols and followed orders while conducting operational missions
- Trained personnel to improve performance and attain mission-ready status
- Developed and maintained positive relationships with staff in unit and in other units
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness
- Coordinated with personnel to develop strategic plans for unit actions
Education
BBA - Business Administration And Management
The University of West Alabama
Livingston, AL02.2024
Dental Assistant - Dental Assisting
Fortis College - Tampa
Tampa, FL03.2016
High School Diploma -
Auburn High School
Auburn, AL05.2010
Skills
- Bank Deposits
- Payment Processing
- Audit Coordination
- Regulatory Compliance
- Microsoft Office Proficiency
- Report Preparation
- Vendor Negotiation
- Social Media Management
- Administrative Support
- Financial Reporting Coordination
- Medical Condition Coding Software
- Videa Health Software
- Bell Leadership Training
- Excell proficient
Timeline
Practice Manager
Heartland Dental
11.2021 - 03.2023
Dental Instructor
Fortis College
01.2019 - 05.2020
Business Assistant
Heartland Dental
01.2016 - 11.2020
Army Officer
United States Army Reserve
04.2009 - 11.2019
BBA - Business Administration And Management
The University of West Alabama
Dental Assistant - Dental Assisting
Fortis College - Tampa
High School Diploma -
Auburn High School