Lovy Patterson
Houston,TX
Summary
Dependable Patient Relations Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
15
15
years of professional experience
Work History
Patient Relations Representative
Houston Methodist
03.2021 - Current
- Performs excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff with rounding, placing rounds, and de-escalating
- Act on behalf of patients to enhance patient satisfaction scores by promptly reporting their appreciation, comments, concerns, and problems to appropriate departments or administrative staff.
- Demonstrate tact and empathy while identifying and resolving patient problems and complaints, ensuring each patient receives all entitled services and care.
- Communicate directly with department heads, their designee, and administrative staff to address specific problems and trends in service, aiming to improve patient experience.
- Established cultural diversity, equity, and inclusion principles, fostering peer-to-peer accountability culture to improve department scores for employee engagement.
Administrative Assistant
The University Of The West Indies - St. Augustine Campus
02.2008 - 12.2017
- Researched copyright issues and reported findings, facilitated ZOOM meetings, andmanaged Banner accounts for purchase orders and invoices.
- Sourced quotations from suppliers for office machinery and stationery, effectively managing file systems and collating Global Affairs Canada Contribution in Kind Forms.
- Oversaw shipment of books to other sites via courier, expertly coordinated and organized workshops and meetings.
- Prepared over 50 contracts, claims, and payment processing for Lecturers/Course Facilitators a week, provided program consultation, and addressed student matters.
- Possessed web editing skills
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Post Graduate Diploma - Mediation Studies
The University of The West Indies
Trinidad And Tobago, St. Augustine2015
Bachelor of Science - Sociology
The University of The West Indies
Trinidad And Tobago, St. Augustine Campus2012
Skills
- HIPAA Regulations
- Excellent communication and interpersonal skills, with a focus on tact and empathy in patient interactions
- Strong organizational and problem-solving abilities, with attention to detail in documenting complaints and grievances
- Proficient in managing resources with cost-effectiveness and value creation in mind
- Proactive team player, actively participating in hospital efforts to improve patient satisfaction and enhance the overall Methodist Experience
- Self-motivated and committed to continuous self-development, engaging in career discussions to achieve personal and professional growth
Timeline
Patient Relations Representative
Houston Methodist
03.2021 - Current
Administrative Assistant
The University Of The West Indies - St. Augustine Campus
02.2008 - 12.2017
Post Graduate Diploma - Mediation Studies
The University of The West Indies
Bachelor of Science - Sociology
The University of The West Indies
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