Lovy Marie Salsman

• Conducted outbound communications to monitor patient medication adherence, ensuring compliance and resolving concerns.
• Provided education on proper medication use, potential side effects, and answered related questions to improve health outcomes.
• Maintained accurate and confidential patient records, documenting all interactions in the company’s CRM system.
• Delivered empathetic support to build trust and foster positive patient relationships.

• Audio Video Assistant Manager
• Delivered technical support to event staff and presenters, effectively minimizing issues and delays.
• Built strong relationships with management and executive teams through efficient scheduling and clear communication.
• Tested, maintained, and repaired equipment to ensure optimal performance.
• Diagnosed hardware problems and collaborated with service providers to facilitate repairs.

Office Manager

• Developed and implemented streamlined processes, monitored productivity, and introduced enhancements to boost performance.
• Provided leadership and mentoring to new employees, ensuring their understanding of company programs.
  

Office Assistant

• Organized files, created spreadsheets, managed faxes, and scanned documents to improve workflow.
• Provided clerical support including managing correspondence, handling calls, and tracking documentation.

Special Accounts Representative

• Supervised a team managing over 3,000 accounts, ensuring adherence to standards of accuracy and legitimacy.
• Drove sales through strategic customer interactions and relationship building.

Data Entry Lead Operator

• Compiled and reported statistics to senior management, providing insights into database growth and call volume.
• Developed and enforced departmental policies and SOPs to enhance operational efficiency and accuracy.
  

Data Entry Operator

• Generated monthly reports using advanced Excel functions.
• Sorted and verified data against original documents to ensure accuracy.

Dispatcher

• Efficiently routed emergency calls to police, fire, and ambulance services, expertly handling high-pressure situations.
• Coordinated and dispatched emergency response teams for critical incidents.