Lowanda C. Johnson
Kathleen,United States
Summary
Dynamic Inventory Management Specialist with extensive experience at DLA-Aviation, excelling in supply chain management and logistics coordination. Proven track record in enhancing customer satisfaction and resolving complex issues, while maintaining 100% inventory accuracy. Proficient in Microsoft Office and adept at process improvement, demonstrating a calm demeanor under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisory General Supply Special
DLA-Aviation
Robins AFB, GA
09.2022 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintains cross-agency relationships and monitors cross-agency sources of supply to ensure assets are available for issue when required and to alleviate work-stoppages.
- Serves as customer advocate and liaison for coordination of material supportability issues and, as required, may represent the customer at internal DLA meetings. Facilitates the resolution of most customer issues and escalates unresolved issues/problems involving adverse customer impact for resolution at higher levels.
- Serves as the POC designated to participate in teams to develop, define, and refine business processes or policies for material management locally, and where they directly interact with the customer, and to support and attend specific commodity and/or weapons system production related meetings with representatives from all supply chain process areas.
Conducts, initiates, or participates in studies, projects and/or surveys of material management operations to determine required improvements for supported commodities and/or weapons systems. Initiates and/or leads investigations to determine the root cause of material discrepancies and/or material supportability concerns associated with order fulfillment, and may perform or direct further research and/or special studies based on findings. May conducts or directs research and analysis activities, to evaluate customer supportability associated with order fulfillment and authorizes escalation of identified problems to provide material to the industrial customer in a timely manner.
Develops and implements/recommends new approaches to solve problems and, as appropriate, modifies/improves material management business processes within the Cells?s scope of responsibility. Maintains liaison with higher level officials and technical personnel of DoD, DLA, and other agencies in matters related to new technologies and best practices. - Provides information and updates to Material Management Team and Section Chiefs, Site Commander and input to the Military Services Customer associated with various initiatives in support of the military services production lines and progress towards achieving goals. Ensures that business key performance indicators/metrics goals influenced within the Cell are within established performance parameters of DLA Aviation guidelines and customer agreements. Assesses actual process performance against goals and determines or recommends appropriate corrective actions after determining performance barriers, to include root cause analysis of decline in performance.
- Plans, organizes and oversees the activities of the industrial activity Material Management Cell.
- Takes appropriate action to eliminate work problems or barriers to mission accomplishment, promotes team building, implements quality improvements and resolves, or escalates for resolution, issues/concerns with regulatory compliance and/or customer requirements.
- Develops and/or directs and guides the development of new approaches to the solution of problems.
Inventory Management Specialist
DLA-Aviation
Robins AFB, United States
11.2020 - 09.2022
- I currently serve as a Customer Support Specialist (CSS) Lead for the DLA Aviation Electronics Group Gyro Support shop. There are a multitude of duties and responsibilities that I successfully perform while actively in this position.
- I am primarily the DLA face to the customer on a wide range of issues involving both DLA and non-DLA managed items to ensure the timely processing of customer orders and customer access to product, account and order information.
- I brief senior management on critical backorder reduction efforts and recommend actions to improve operational effectiveness by working closely with DLA counterparts, Air Force personnel and any appropriate service representatives to identify alternative sources of supply, resolve customer issues, complaints, and inquiries. I also provide updated status to customers on requisitioned material, manage maintenance requisitions and submit Supply Discrepancy Reports (SDR) or Product Quality Discrepancy Reports (PQDR) to translate errors upon receiving parts.
- I am proficient in all currently assigned DLA and Air Force systems that impact the customer's orders. I successfully perform various transactions within these systems to provide tailored customer support, maintain customer data, and responds to customer inquiries. These systems include EBS, D035, D043, LDMS, COPA, ABOM, NIIMS, PNSSR, IES, IGC, ILS, OM Tool, PAD, Fedmall, WebFlis, DIBBS, DCMA, CSM and various other programs and databases.
- Processing requisitions for local purchases, local manufactures, and emergency buy requests items requested by the maintenance shops are also duties of a CSS that I have successfully performed.
- I constantly monitor backorder status reports and personally resolve or help lower grade employees resolve problem actions not meeting customer requirements; investigate, coordinate and release Sales Orders that inhibit flow through automated systems; and apply DLA expedite policy and other operating procedures to expedite the actions within supply chains.
- I coordinate the research and tracking of Stock Transfer Orders (STOs)/replenishment actions to facilitate resolution of backorders or takes action to expedite delinquent contracts having an impact on unfilled orders using established policies/guidance. I also serve as lead POC for all backorders associated with mission capable (MICAP) requirements and awaiting parts program (AWP) backorder management. To avoid work stoppages caused by unfulfilled orders I assure lateral support is provided to inter-service activities and maintains cross-agency relationships, so items are available when needed.
- I also fill orders for material loans during periods of peak workload. When faced with long lead times or emergency requirements, I will coordinate with appropriate service representatives to identify alternative sources of supply, respond to customer requests, and provide advice regarding changes to sales orders as needed. I review and submit packages for emergency purchases when a local source has been identified for potential procurement, create and route requisition needs for material requiring local manufacture, and local purchase and part number requests to service points of contact.
- I contact industrial customers to facilitate the resolution of complex and/or widespread customer problems/issues; follows-up to ensure supply and product quality discrepancies are completely/accurately resolved; and, whenever possible, advise customers on how to avoid the recurrence of such problems. I also inform customers of new and existing DLA and non-DLA services and capabilities, established material management policies and procedures and any anticipated changes. I also work on order exceptions including those preventing the release of material. I create or respond to Customer Relationship Management (CRM) service tickets, monitor ticket workload, and analyze/research aging tickets to identify and resolve problems.
- As a CSS Lead, I also serve as a mentor to lower grade CSSs to guide and train them as needed.
- This is a federal job
Inventory Management Specialist
DLA-Aviation
Robins AFB, United States
10.2018 - 11.2020
- I serve as the DLA face to the industrial customer for a wide range of issues involving both DLA and non-DLA managed items and I independently coordinate with appropriate service representatives to identify and confirm alternative sources of supply, resolve customer issues, complaints, and inquiries. I also provide updated status to customers on requisitioned material, manage maintenance requisitions and provide up-dated status and submit Supply Discrepancy Reports to report errors upon receiving parts.
- I provide monthly briefs to senior management on critical backorder reduction efforts. I also recommend actions to improve operational effectiveness by working closely with DLA counterparts and Air Force personnel to resolve discrepancies to ensure assets are readily available for mission requirements. I process various order cancellations within DLA and Air Force systems, that impact customer's orders.
- Processing requisitions for local purchases, local manufactures, and emergency buy requests items requested by the maintenance shops are also duties of a CSS that I have effectively mastered. I investigate, coordinate, and release sales orders which inhibit flow through automated systems and follow up on missing Material Receipt Acknowledgements. I also research causes of aged Material Receipt Acknowledgements, work with the customer to resolve reasons for open status and facilitate expedient receipt transaction processing. I provide input on suspense reports on critical parts and maintenance issues and maintain accurate supply records as directed.
- I gather and analyze data to provide detailed written reports and spreadsheets to assist in alleviating work stoppages and long lead times for customers concerning priority workloads. I also work closely with my lead to research, interpret, analyze and apply a wide range of supply support policies, procedures, regulations and operating procedures. I demonstrate a comprehensive knowledge of DSS, FEDMALL, EBS, and other external tools related to order fulfillment used with other supply system ordering applications. I effectively research alternate sources of supply to resolve urgent item requirements that impact the mission, review data and provide updates to customer. I also review backorder reports daily and rectify issues when customer demands aren't being met.
- I review metric charts/reports to improve capabilities and processes to fulfill customer needs. I coordinate MICAP material support issues with internal customers and resolves emergency procurement actions. I also help to resolve all awaiting parts program (AWP) related parts issues to expedite material shipments to customers.
- This is a federal job
Supply Technician
Defense Logistics Agency Aviation
Robins AFB, United States
07.2017 - 10.2018
- I provided a single DLA face to the industrial customer on a wide range of topics for both DLA and non-DLA managed items with information relating to specific items, including but not limited to price and product uses. I provided tailored customer support, maintained customer data and responded to customer inquiries as needed.
- I performed research and cleared controlled exceptions for assigned maintenance shops. Completed transactions to load national stock numbers (NSN), and process maintenance requests as assigned by the Cell Support Chief and/or CSS.
- I conducted research on Due-out and Due-in, utilizing Center of Parts Activity (COPA) MARS reports and coordinated with the CSS to facilitate issue and/or processing of sales order associated with maintenance line orders. Utilized the necessary databases to perform checks worldwide for material availability for lateral support when required. Performed checks for surplus material and provides results to CSS for possible emergency buy requests.
- I assisted higher graded specialists for all mission capable (MICAP) requirements back-order management and coordinated MICAP material item support problems to expedite material shipments as required; escalated the need to upgrade existing requisitions to higher graded positions for upgrading priorities.
- I managed the Awaiting Parts Program (AWP). Recognized for sustained superior performance for maintaining 100% inventory accuracy. Focused on backorder due-in status and assures expedited processing and receipt of AWP material. Utilized various automated systems for research and input i.e., NAVAIR Industrial Material Management System (NIMMS) to receipt components into the AWP and D035 to monitor AWP. Assisted with DIFM/DOTM and DIOH research, tracking and monitoring material movement and accountability. Efficiently navigated screens and located data in various systems essential to CSSs backorder log, such as ILS-S Asset Inquiry, Supply Chain Management, IGC Asset Visibility, LIMS-EV, PAD, DSS, COPA, ILS, EBS, ABOM, NIMMS, and LDMS.
- This is a federal job
Education
Licenses and Certifications: Life Cycle Logistic Level I certified - Life Cycle Logistics
Defense Acquisition University
Robins AFB, United States, GA09.2020
Bachelor's degree - Psychology
Madison University
Gulfport, United States, MS11.2007
FYMD 30102- Family Therapy; PSYC 30102- Introduction to - Acquisition and Logistics Chain Management, Human Resource Management
Acquisition University
Fort Belvoir, United States, VA12.2003
Licenses and Certifications -
Louisiana State University
Baton Rouge, United States, LASkills
- I'm proficient in most all Microsoft Office Programs while typing 50 WPM
- Supply chain management
- Inventory control
- Order fulfillment
- Customer service
- Logistics coordination
- Process improvement
- Calm under pressure
Certification
English
Spoken Advanced
Written Advanced
Read Advanced
Additional Information
- I currently have an active Secret Security Clearance.
Timeline
Supervisory General Supply Special
DLA-Aviation
09.2022 - Current
Inventory Management Specialist
DLA-Aviation
11.2020 - 09.2022
Inventory Management Specialist
DLA-Aviation
10.2018 - 11.2020
Supply Technician
Defense Logistics Agency Aviation
07.2017 - 10.2018
Licenses and Certifications: Life Cycle Logistic Level I certified - Life Cycle Logistics
Defense Acquisition University
Bachelor's degree - Psychology
Madison University
FYMD 30102- Family Therapy; PSYC 30102- Introduction to - Acquisition and Logistics Chain Management, Human Resource Management
Acquisition University
Licenses and Certifications -
Louisiana State University