LOWAUN BROOKS
Washington,DC
Summary
Adept at streamlining operations and enhancing customer experiences, I leveraged my administrative support and problem-solving skills at Dittmar Company to significantly improve office efficiency. My expertise in Excel spreadsheets and a proven track record in fostering positive tenant relations highlight my ability to blend technical and interpersonal abilities effectively.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Dittmar Company
Arlington, VA
08.2021 - Current
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Concierge
White House Services
Washington, USA
03.2020 - 08.2021
- Set Reservations; Assisted Guest with tours
- Kept office cleaned and organized for smooth operation
- Provided packages to residents
- Provided excellent service and attention to residents when face-to-face or through phone conversations
Concierge
Planned Companies
Washington, USA
11.2019 - 03.2020
- Provided excellent service and attention to residents when face-to-face or through phone conversations
- Improved operations by working with team members and residents to find workable solutions
- Provided packages to residents
- Kept office cleaned and organized for smooth operation
Team Member
Chipotle Mexican Grill
Washington, USA
10.2019 - 11.2019
- Cashier
- Team membership consists of cooking, cleaning and running expo line
Team Member/Customer Service
Shake Shack
Washington, USA
11.2016 - 08.2019
- Cashier
- Team membership consists of hosting/greeting, bussing, cooking on both cold/hot side of kitchen, and expo
Customer Service Representative/Receptionist
OAL Trager Massage
Washington, USA
06.2016 - 11.2016
- Respond to telephone inquiries, providing exceptional service to clients inquiring about the availability of the trager sessions and about the benefits of products
- Listen attentively to client needs to ensure a positive client experience
Janitor and Inventory Clerk
Kevin's Handyman and Cleaning Services
Washington, USA
06.2010 - 05.2016
- Company Overview: Small, private cleaning business for a Historical Capitol Hill Church
- Cleaned offices and sanctuary
- Inventoried, ordered, and organized cleaning supplies
- Small, private cleaning business for a Historical Capitol Hill Church
Customer Service Representative
BEAUTY
Temple Hills, USA
03.2015 - 08.2015
- Responded to telephone inquiries, providing exceptional service to customers inquiring about the product availability and store hours
- Successfully adapted within a service-oriented company, exhibited a talent for communicating effectively with customers from diverse backgrounds
- Ensured customers were satisfied with each part of their shopping experience, from initial greeting through check-out completion
- Attentively listened to customer's needs and recommended quality products within one's budget that ensured customer's satisfaction
- Memorized the company's product offerings
Daycare Worker
HUGHES' DAYCARE
Hyattsville, USA
06.2011 - 08.2011
- Supervised, fed, and cleaned 2 to 5 year old toddlers
Education
Diploma -
Penn Foster High School
Scranton, PA12.2014
Skills
- Customer Service
- Cashiering
- Front Desk
- Hospitality Experience
- Filing
- Excel spreadsheets
- Administrative support
- Highly organized
- Problem-solving abilities
- Event planning
- Supply ordering
- Expense tracking
- Property inspections
- Video surveillance
- Collect payments
- Leasing knowledge
Personal Information
Authorized To Work: US for any employer
References
References available upon request.
Timeline
Administrative Assistant
Dittmar Company
08.2021 - Current
Concierge
White House Services
03.2020 - 08.2021
Concierge
Planned Companies
11.2019 - 03.2020
Team Member
Chipotle Mexican Grill
10.2019 - 11.2019
Team Member/Customer Service
Shake Shack
11.2016 - 08.2019
Customer Service Representative/Receptionist
OAL Trager Massage
06.2016 - 11.2016
Customer Service Representative
BEAUTY
03.2015 - 08.2015
Daycare Worker
HUGHES' DAYCARE
06.2011 - 08.2011
Janitor and Inventory Clerk
Kevin's Handyman and Cleaning Services
06.2010 - 05.2016
Diploma -
Penn Foster High School
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