LOWENA DIANE HAWES
Los Angeles
Summary
Dedicated Quality Control Manager with extensive experience in administrative support and contract compliance. Proven ability to lead quality control audits and performance measurement initiatives, enhancing operational efficiency and ensuring adherence to federal standards.
Overview
36
36
years of professional experience
Work History
Quality Control Manager
Goodwill Industries
Los Angeles
01.1997 - 01.2026
- Administrative support / Site visits for Federal Government Contract
- Task Analyst / Job Description & Performance Measurements
- NISH Quarterly Reports
- Quality Control Audits / Process Validations
- Physical Contract Surveillance
- Goodwill Industries / Los Angeles Air Force Base
Mail Processing Clerk
United States Postal Services
Los Angeles
01.1998 - 01.2005
- Mail Handling
- Sorted and processed incoming mail for efficient distribution.
- Collaborated with team members to enhance workflow efficiency.
- Inspected mail for compliance with postal regulations and standards.
Administrative Assistant
Goodwill Industries
Los Angeles
01.1998 - 01.2001
- Excel
- Access
- Power Point
- Ms – Dos
- Word processing
- Filing
- Billing Accounts receivable / payable
- Payroll
- Dayforce Payroll System
- NetSuite Accounts receivable / Accounts Payable systems
Human Resource Clerk
Goodwill Industries
Los Angeles
01.1997 - 12.1998
- Revise Job Descriptions
- Filing
- Answering Telephone
Secretary / Data Entry Clerk
Goodwill Industries
Los Angeles
01.1997 - 01.1998
- Entered and organized data to facilitate informed decision-making
- Processed employee payroll to maintain accurate compensation records
- Organized and maintained physical files
- Procured office supplies to ensure smooth office operations
Nurses Attendant / Home Health Aid
County of Los Angeles
Los Angeles
01.1990 - 01.1997
- Provided comprehensive care for patients during treatment, ensuring comfort and adherence to care plans
- Developed and implemented treatment methods to enhance patient recovery
- Monitored vital statistics to assess patient health status
Education
Some College (No Degree) - Business Administration
Sierra Business College
Los Angeles, CASkills
- Quality control audits
- Process validation
- Regulatory compliance
- Customer relationship management
- Data analysis
- Customer relationship management
- Regulatory compliance
Timeline
Mail Processing Clerk
United States Postal Services
01.1998 - 01.2005
Administrative Assistant
Goodwill Industries
01.1998 - 01.2001
Quality Control Manager
Goodwill Industries
01.1997 - 01.2026
Human Resource Clerk
Goodwill Industries
01.1997 - 12.1998
Secretary / Data Entry Clerk
Goodwill Industries
01.1997 - 01.1998
Nurses Attendant / Home Health Aid
County of Los Angeles
01.1990 - 01.1997
Some College (No Degree) - Business Administration
Sierra Business College