Loy Hernandez
Tampa
Summary
Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.
Overview
10
10
years of professional experience
Work History
Air Conditioning Adviser / Technician
Nolan Services
12.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Sales: Develop marketing strategies, contact customers, and present HVAC packagesSales: Develop marketing strategies, contact customers, and present HVAC packages
- Installation: Help customers choose options, order equipment, and schedule installation dates
- Customer Support: Answer questions, explain warranty information, and provide installation instructions
Service Technician
American Appliance
03.2015 - 11.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Relationship Banker
Bank of America
08.2021 - 12.2021
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Analyzed customers' financial information to deliver personalized account guidance.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Education
High School Diploma -
Leto High School
01-2009
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
Languages
Spanish
Full Professional
Timeline
Air Conditioning Adviser / Technician
Nolan Services
12.2024 - Current
Relationship Banker
Bank of America
08.2021 - 12.2021
Service Technician
American Appliance
03.2015 - 11.2024
High School Diploma -
Leto High School
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