Loy Newton
Fort Worth,TX
Summary
Strategic and results-driven operations leader with over 10 years of experience in fleet services, remarketing, and lease maturities within the financial services industry. Proven track record of leading cross-functional teams, implementing process improvements, and driving compliance and system integration initiatives. Recognized for outstanding leadership and project execution, including receiving the 2023 Hall of Fame Award.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Fleet Services Manager
Daimler Truck Financial Services
06.2024 - Current
- Manage Lease Maturities and Fleet Services teams, ensuring effective operations and high performance.
- Provide ongoing support to the team by troubleshooting issues and offering feedback on decisions to improve outcomes.
- Deliver coaching and development to leaders and individual contributors, fostering professional growth and enhancing team capabilities.
- Coordinate with various departments to address and resolve fleet-related issues, promoting collaboration and efficiency.
- Implement strategies to improve fleet management processes, reduce operational costs, and enhance service delivery.
- Lead the transition of Fleet Services from one US team to identifying tasks that can be performed in the new North American Services Center.
- Travel to Mexico to implement the transition strategy, ensuring seamless integration and operational continuity.
- Communicate system updates to end users, ensuring they are informed of changes and impacts.
- Serve as a liaison between business and IT, facilitating clear communication and understanding of system requirements and enhancements.
- Participate in EPM projects impacting the department, including identifying process gaps and workarounds, training management teams and agents, and performing testing.
- Work with IT to identify system requirements and execute Pega for fleet services, ensuring successful implementation and integration.
- Ensure all operations comply with relevant laws, regulations, and internal policies.
- Develop and maintain compliance policies and procedures to mitigate risks and prevent violations.
- Conduct training sessions to educate staff on compliance requirements and best practices.
Remarketing Customer Service Manager
Daimler Truck Financial Services
11.2022 - 06.2024
- Managed Remarketing, Lease Maturities, and Fleet Services teams, ensuring effective operations and high performance.
- Provided ongoing support to the team by troubleshooting issues and offering feedback on decisions to improve outcomes.
- Delivered coaching and development to leaders and individual contributors, fostering professional growth and enhancing team capabilities.
- Oversaw Fleet Services operations, ensuring smooth and efficient management of fleet accounts.
- Coordinated with various departments to address and resolve fleet-related issues, promoting collaboration and efficiency.
- Implemented strategies to improve fleet management processes, reduce operational costs, and enhance service delivery.
- Communicated system updates to end users, ensuring they are informed of changes and impacts.
- Served as a liaison between business and IT, facilitating clear communication and understanding of system requirements and enhancements.
- Participated in EPM projects impacting the department, including identifying process gaps and workarounds, training management teams and agents, and performing testing.
- Worked with IT to identify system requirements and execute Pega for remarketing and fleet services, ensuring successful implementation and integration.
- Awarded the 2023 Hall of Fame Award for outstanding leadership, recognizing exceptional contributions and impact.
Remarketing Supervisor
Daimler Truck Financial Services
10.2015 - 11.2022
- Managed a team of 5-7 Lease Maturities and Post Term Remarketing associates handling Small Business and Fleet accounts.
- Supported the team by troubleshooting issues and providing feedback on decisions.
- Performed account reviews and monthly audits to ensure compliance with internal requirements and Global Credit Rules.
- Acted as Business System Owner of TFAM (US & Canada), coordinating testing for break fixes and enhancement requests.
- Communicated system updates to end users and served as a liaison between business and IT.
- Participated in EPM projects impacting the department, including identifying process gaps and workarounds, training management teams and agents, and performing testing.
- Led the sundown of Car2Go and MB Subscription Service programs, working with Remarketing IT and Project Managers to handle grounding and inspections processes.
- Managed Port of Long Beach accounts, negotiating settlements and ensuring smooth transitions.
- Ensured TFAM forms were included in the DIT rollout, attending change request meetings and recreating forms for approval.
- Hired 3 FTE and 2 contractors, onboarding the team by April 2022.
- Reduced delinquency from 51% to 20% for Fleet accounts and from 49% to 5% for Small Business accounts within months.
- Identified process gaps for MBFS Commercial Van accounts and WebAMS/Autovin for Company Cars.
- Trained MBFS management team and agents, serving as a subject matter expert for remarketing.
- Resolved issues with Alfa accounts, negotiated settlements, and provided background information for program decisions.
- Successfully negotiated prioritization of TFAM forms, recreating and approving 16 forms to avoid operational disruptions.
Sr. Lease Maturities Advisor
Daimler Truck Financial Services
03.2015 - 10.2015
- Senior Lease Maturities advisor responsible for Small Business Lease Accounts within 6 months to maturity and past maturity.
- Successfully maintained an overall department goal of
- Assisted with inventory management whenever post term agents were out of the office.
- Audited documents during our annual ICS review.
- Promoted to supervisor within 7 months of hire date.
HR Development Consultant
Daimler Truck Financial Services
06.2012 - 03.2015
- Facilitated call reviews with department managers and phone associates.
- Provided feedback to management and associates regarding call service levels.
- Identified opportunities for process improvements based on team call reviews.
- Offered feedback to employees regarding the service levels they provide.
- Developed and/or facilitated training programs, including Customer Experience Guidelines.
- Created and delivered training on FAW Follow-Up Functionality.
- Developed training for Title Department Call Modeling.
- Provided de-escalation phone training to help associates manage challenging calls.
- Facilitated training for Insurance Specialist Disaster preparedness.
Collections Team Leader
Daimler Truck Financial Services
06.2010 - 06.2012
- Managed a team of 8-15 collectors, administrative staff, and 5 repossession vendors.
- Provided guidance and development opportunities for agents regarding business expectations and personal growth.
- Developed effective collection and dialer strategies to reduce delinquency and losses.
- Analyzed dialer results to identify peak collection hours, optimizing the dialer campaign for maximum efficiency.
- Created innovative employee recognition programs and incentives to reinforce positive results.
- Led the Imagine It’s You team in revitalizing collections recognition based on GPTW feedback.
- Created training tools and references to assist associates in their job responsibilities.
- Worked with Business Analyst to ensure reporting aligns with department goals.
- Developed and created projects to enhance the efficiency of the collections department.
- Identified the need to reorganize and combine Newly Delinquent (ND) and Cycle collections departments to improve efficiency.
- Implemented reorganization, reducing delinquency from approximately 8% to 2% in a month.
- Negotiated storage and repair bills, achieving cost savings on a weekly basis.
- Served as the department lead for Truck Collections and Loss Recovery in the ongoing Bekon cleanup process.
Repossession Coordinator
Daimler Truck Financial Services
06.2008 - 06.2010
- Identify and select reputable repossession vendors based on performance, reliability, and cost-effectiveness.
- Allocate repossession tasks to vendors, ensuring timely and efficient recovery of assets.
- Track and evaluate vendor performance, addressing any issues or discrepancies.
- Examine invoices from repossession vendors for accuracy and completeness.
- Approve and process payments for services rendered, ensuring timely and accurate transactions.
- Monitor and manage repossession-related expenses to stay within budget.
- Negotiate terms and conditions with repossession vendors to secure favorable agreements.
- Maintain and update contracts, ensuring they reflect current terms.
Daycare Provider (Self-Employed)
Self Employed
08.2003 - 06.2008
- Constantly monitoring children to ensure their safety and well-being.
- Designing and implementing age-appropriate activities that promote learning and development.
- Preparing and serving nutritious meals and snacks, adhering to dietary restrictions and preferences.
- Maintaining a clean and hygienic environment, and attending to children's personal hygiene needs.
- Regularly updating parents on their child's progress, behavior, and any concerns.
- Being prepared to handle emergencies, including administering first aid and contacting emergency services if needed.
- Maintaining accurate records of attendance, activities, and any incidents.
- Implementing strategies to manage and guide children's behavior in a positive and constructive manner.
- Providing support for early childhood education, including basic literacy and numeracy skills.
- Ensuring the day care operates in compliance with local regulations and standards.
Insurance Total Loss Specialist
Mercedes-Benz Credit Corporation
08.1999 - 06.2003
- Reviewed insurance settlement offers for stolen and totaled lease vehicles to mitigate potential insurance losses.
- Negotiated with adjusters to secure the highest possible settlement offers.
Skills
- Team Leadership & Coaching
- Fleet & Lease Operations
- Business System Ownership
- Project Management & Implementation
- Compliance & Regulatory Adherence
- Cross-Functional Collaboration
- Strategic Planning
- Process Improvement
- System Integration (TFAM, Pega, EPM)
- Microsoft Office Suite
- Excel
- PowerPoint
Certification
Debora Bigelow Craford - Project Management Institute, Project Management Institute, 2014-06-12
Timeline
Fleet Services Manager
Daimler Truck Financial Services
06.2024 - Current
Remarketing Customer Service Manager
Daimler Truck Financial Services
11.2022 - 06.2024
Remarketing Supervisor
Daimler Truck Financial Services
10.2015 - 11.2022
Sr. Lease Maturities Advisor
Daimler Truck Financial Services
03.2015 - 10.2015
HR Development Consultant
Daimler Truck Financial Services
06.2012 - 03.2015
Collections Team Leader
Daimler Truck Financial Services
06.2010 - 06.2012
Repossession Coordinator
Daimler Truck Financial Services
06.2008 - 06.2010
Daycare Provider (Self-Employed)
Self Employed
08.2003 - 06.2008
Insurance Total Loss Specialist
Mercedes-Benz Credit Corporation
08.1999 - 06.2003
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