Loyal Lee III
Portland,OR
Summary
I am a hard working individual who usually starts at the bottom and works my way up I am a problem Solver and have no issues thinking outside the box when necessary I am a people person More often than not, if I encounter a unhappy customer I can fix whatever problem they had and they are happy when we are finished
Overview
15
15
years of professional experience
Work History
Department Lead.
Western pacific building materials
Portland, OR
08.2019 - Current
- Developed and implemented departmental policies and procedures.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Conducted regular meetings with staff to review objectives, deadlines and progress towards goals.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Provided training and guidance to new employees on policies and procedures.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
Delivery Driver.
Arciform
Portland, OR
04.2015 - 08.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
International and Domestic Warehouse Lead.
Expeditors
Portland, OR
05.2009 - 03.2015
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Implemented systems to track inventory movement through the use of barcodes and RFID technology.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Resolved any customer service issues related to orders picked up from the warehouse.
Skills
- Verbal and written communication
- Organizational abilities
- Team Development
- Multitasking strength
- Merchandising understanding
- Customer Relations
- Proficient in [Software]
- Crisis Management
- Workforce Planning
- Strategic Planning
- Task Delegation
- Staff Training
- Team Management
- Team Training
- Customer service
- Problem solving
Timeline
Department Lead.
Western pacific building materials
08.2019 - Current
Delivery Driver.
Arciform
04.2015 - 08.2019
International and Domestic Warehouse Lead.
Expeditors
05.2009 - 03.2015