Ashley Loy
Red Hill,PA
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Dedicated Personal Shopper well-versed in selecting, packing, and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring many years of retail experience to dynamic new position. Resourceful Personal Shopper known for high productivity and efficient task completion. Excel in wardrobe styling, trend forecasting, and client relationship management. Possess strong communication skills, adaptability, and problem-solving abilities, ensuring seamless shopping experiences for clients.
Overview
6
6
years of professional experience
Work History
Digital Personal Shopper
Walmart
East Greenville, PA
01.2023 - Current
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Created effective visual merchandising strategies to attract customers and increase sales.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Stocked shelves with newly received merchandise according to established guidelines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
- Asked store associates for help locating missing products.
Food Prep Cook
Aramark
Conway, SC
09.2022 - 01.2023
- Prepared fresh ingredients for use in cooking, such as chopping vegetables and grinding meats.
- Followed recipes to prepare sauces, soups, salads, and other dishes according to established standards.
- Monitored food supplies and inventory levels and communicated needs to supervisors.
- Ensured that all foods were stored properly and safely, at the right temperature.
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Cooked meals according to customer orders or restaurant menus using various cooking methods including grilling, frying, sautéing, roasting, baking.
- Adhered to health codes while preparing food items in accordance with safety guidelines.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
- Checked quality of ingredients before starting work to ensure freshness of products used in meal preparation.
- Kept up with current trends in food preparation techniques.
- Stocked shelves with necessary ingredients for daily operations.
Digital Personal Shopper
Walmart
East Greenville, PA
11.2020 - 09.2022
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Created effective visual merchandising strategies to attract customers and increase sales.
- Processed payments for purchased items using cash registers or other payment systems.
- Researched new products and brands to offer customers the most up-to-date selection.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Responded promptly to customer inquiries via phone calls or emails.
- Inspected returned merchandise for damage or defects before placing it back on display.
- Stocked shelves with newly received merchandise according to established guidelines.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers and answered product or service questions.
- Assisted teammates with daily tasks during peak periods.
Cashier
Weis Markets Inc
Pennsburg, PA
07.2018 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
High School Diploma -
Upper Perkiomen High School
Pennsburg, PA06-2021
Skills
- Market Trends Analysis
- Advertising and marketing
- Attention to Detail
- Relationship Building
- Customer Service
- Online Order Processing
- Standing for hours
- Walking for miles
Languages
English
Professional
Timeline
Digital Personal Shopper
Walmart
01.2023 - Current
Food Prep Cook
Aramark
09.2022 - 01.2023
Digital Personal Shopper
Walmart
11.2020 - 09.2022
Cashier
Weis Markets Inc
07.2018 - 11.2020
High School Diploma -
Upper Perkiomen High School