Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Experience
Timeline
Generic

Loyd Martin

Livingston

Summary

Dedicated Operations Manager with over 28 years of experience in understanding an SCP&L, controlling inventory, payroll and monthly reconciliation in a $55+ million a year Lowe's environment. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory control. Known for reliability and adaptability in dynamic environments. Adept at streamlining operations and enhancing efficiency. Dependable and deadline-oriented self-starter seeking to leverage operations background into a new role within Lowe's.

Overview

28
28
years of professional experience

Work History

ASM - Operations

Lowes Home Improvment
04.2013 - Current
  • Drive focus in the store on the Big 3: Clean and Safe, Customer Service, and In-Stock
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Monitored and directed all aspects of department operations and 60-75-member support team in production, safety, equipment, performance, quality and records management.
  • Oversaw financial management activities, including budget management, accounting and payroll.

Receiving/Delivery Manager

Lowes Home Improvment
01.2002 - 04.2013
  • Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
  • Developed team environment to support engagement and high performance.
  • Delivered valued outcomes from partnered resources.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Coordinated with customers to plan efficient or special deliveries.
  • Refined and organized delivery processes for all incoming products.
  • Managed performance issues with delivery team members.
  • Monitored staff and organization of delivery department.

Assistant Store Manager

Lowes Home Improvment
02.1998 - 01.2002
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Coached and developed store associates through formal and informal interactions.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Kitchen Cabinet Specialist

Lowes Home Improvment
02.1997 - 02.1998
  • Drove substantial sales with more than $25,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Recognized by management for providing exceptional customer service.
  • Ordered materials for custom cabinets after designing layouts.
  • Chose materials for custom cabinets fitting design and client wishes.
  • Created professional presentations to creatively communicate design intent and direction.
  • Developed interior design concepts and prepared interior systems and finishes.
  • Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.

Education

Some College (No Degree) - Aerospace Engineering

Sam Houston State University
Huntsville, TX

Some College (No Degree) - Business Administration And Management

Capella University
Minneapolis, MN

Skills

  • Team Leadership
  • Problem Resolution
  • Operation Monitoring
  • Microsoft Office Expertise
  • Scheduling
  • Staff Management
  • Budgeting
  • Policies and Procedures Implementation
  • Retail Space Planning
  • Operations Management
  • Solutions Development
  • Forklift Trainer
  • Inventory Management
  • Employee Training
  • Safety Awareness
  • Shipping and Receiving
  • CPR Training
  • Warehouse Operations

Accomplishments

  • Train other Operations ASM's within the Market.
  • Angel Award received in 2023
  • Spearheaded employee safety program, resulting in a decrease in OSHA reportable incidents.
  • Helped lead team to achieve double digit sales comps 3 of the last 5 years.
  • Performed How to Clinics for Lowe's on Channel 2 in Houston Texas.
  • Created highly effective new filing program for delivery that significantly impacted efficiency and improved operations.
  • Delivery Manager district trainer for 2 districts in Houston area.

Education and Training

other,other

Experience

["Retail Salespersons"],["General and Operations Managers"],[],[]

Timeline

ASM - Operations

Lowes Home Improvment
04.2013 - Current

Receiving/Delivery Manager

Lowes Home Improvment
01.2002 - 04.2013

Assistant Store Manager

Lowes Home Improvment
02.1998 - 01.2002

Kitchen Cabinet Specialist

Lowes Home Improvment
02.1997 - 02.1998

Some College (No Degree) - Business Administration And Management

Capella University

Some College (No Degree) - Aerospace Engineering

Sam Houston State University

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