LOYDA GARMENDIA
Houston,TX
Summary
Well-qualified CSR team lead familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Team Lead
Custom Goods
05.2021 - 05.2025
- Addressed customers about billing, payment processing and support policies and procedures.
- Assisted with processing all documents in accordance with US customs requirements.
- Responded to 500+ emails a day ( customer request for services provided by our company, daily updates, etc. )
- Dealt with CBP officers on a daily basis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
ON SITE RECRUITER
STAFF FORCE PERSONNEL SERVICES
04.2018 - 04.2021
- Conducted thorough background checks ( 30+ a day ) and reference verifications, ensuring reliability and integrity of new hires.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Assisted in organizing company-sponsored job fairs, enhancing employer brand and showcasing career opportunities.
INSURANCE ASSISTANT
FREEDOM INSURANCE
02.2015 - 04.2018
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Increased policy renewal rates by consistently delivering excellent customer service and addressing concerns proactively.
- Processed 5+ policy applications a day with accuracy and attention to detail, ensuring a smooth experience for clients seeking insurance coverage.
- Posted payments to accounts and maintained records.
Education
HIGH SCHOOL DIPLOMA -
Deer Park High School
Deer Park, Tx06.2016
Skills
- Active Listening
- Problem Solving
- Bilingual ( Spanish & English )
- Team collaboration
- Multitasking
- Data entry
- Professionalism
- Attention to detail
- Payment processing
- Team leadership
- Customer service
Timeline
Customer Service Representative Team Lead
Custom Goods
05.2021 - 05.2025
ON SITE RECRUITER
STAFF FORCE PERSONNEL SERVICES
04.2018 - 04.2021
INSURANCE ASSISTANT
FREEDOM INSURANCE
02.2015 - 04.2018
HIGH SCHOOL DIPLOMA -
Deer Park High School
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