Loyda Perez

Work History

Home Wood Suites

Performed daily cleaning and sanitization of guest rooms to ensure high standards of hygiene and comfort.
Managed inventory of cleaning supplies and reported shortages to maintain operational efficiency.
Assisted in training new staff on cleaning protocols and safety procedures to uphold quality standards.
Collaborated with maintenance team to address room repairs, enhancing guest satisfaction through prompt resolution.
Conducted inspections of cleaned rooms to ensure adherence to hotel cleanliness standards before guest check-in.
Responded promptly to guest requests for additional services, ensuring a positive customer experience during stays.
Developed strategies for organizing cleaning schedules, increasing overall productivity within housekeeping department.

Partner Care Community

Assisted in coordinating care plans for individuals, ensuring personalized support and adherence to guidelines.
Collaborated with multidisciplinary teams to address client needs, enhancing service delivery effectiveness.
Maintained accurate documentation of client interactions and progress, supporting compliance with regulatory standards.
Facilitated communication between clients and care providers, fostering strong relationships and trust.
Developed resource materials for team use, improving operational efficiency and knowledge sharing among staff members.
Trained new staff on best practices for client engagement and care coordination, promoting a cohesive work environment.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Identified needs and coordinated plans for travel and out-of-town functions.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Stop & Shop

03.2020 - 09.2023

Processed customer transactions efficiently using point-of-sale systems.
Managed cash, credit, and debit transactions with precision.
Assisted customers in locating products and provided knowledgeable recommendations.
Maintained clean and organized checkout area to enhance customer experience.

Mona’s Cafe

06.1994 - 04.1998

Coordinated guest seating and waitlist management to optimize dining flow.
Trained and mentored new host staff on customer service standards.
Managed reservation system, ensuring accurate bookings and timely updates.
Developed strategies to enhance guest experience through personalized service.
Collaborated with kitchen staff to communicate special requests and dietary needs.
Oversaw daily operations of front-of-house team, maintaining high service quality.
Resolved guest concerns promptly, fostering a welcoming atmosphere for patrons.
Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.