Loydie Richardson
2244 Nw 59th Way,FL
Summary
Dynamic and bilingual professional with a proven track record in customer service and sales, notably at Infinity Sales Group. Excelled in converting leads and enhancing customer satisfaction through effective communication and problem-solving skills. Adept in financial education and technical support, demonstrating adaptability and a team-oriented approach. Very hard worker, and self motivated.
Overview
8
8
years of professional experience
Work History
Sales Agent
Infinity Sales Group
08.2023 - 05.2024
- Converting In-Bound Leads
- Closed sales deals and ensured customer satisfaction with the purchase process of cable and internet services.
- Provided service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained the features as well as the advantages of different residential cable/internet package services.
Customer Service Representative
Alorica
05.2021 - 07.2022
- Work from Home handling technical support for customers.
- Responded to customer requests over the phone, email, or chat for products, services, and company information.
- Assisted customers with placing orders, processing returns, payment issues etc.
Insurance Agent
Primerica
09.2016 - 03.2020
- Learned and educated clients on financial services
- Had a 214 Life and Annuity life insurance license that allowed me to sell life insurance in the state of Florida
- Exercised leadership skills in training other agents/recruited people.
Stocker
Walmart
10.2017 - 11.2019
- Responsible for ensuring that the shelves are well stocked, organized and maintained.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise as well as ensuring older products were replaced if needed.
Education
No Degree -
Broward College
Fort Lauderdale, FLHigh School Diploma -
South Broward High School
Hollywood, FL06.2011
Skills
- Bi-Lingual (Fluent Haitian Creole)
- Paperwork Processing (Microsoft Word/Excel)
- Customer Service/Assistance
- Technical Support
- Financial Education
- Hard-worker
- Adaptable/ Fast Learner
- Optimistic
- Team Player
Timeline
Sales Agent
Infinity Sales Group
08.2023 - 05.2024
Customer Service Representative
Alorica
05.2021 - 07.2022
Stocker
Walmart
10.2017 - 11.2019
Insurance Agent
Primerica
09.2016 - 03.2020
No Degree -
Broward College
High School Diploma -
South Broward High School
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