Loyita Salter

• Skilled plans TXMMP/ DUAL Medicare and Medicaid
• Secondary skilled plans OhioMMP/Dual Medicare and Medicaid, LA Medicaid, TX Medicaid
• Current Team Komba Compliance Champ
• Team Roberson Compliance Pre-check Team November 2023 - April 2024
• Refresh Academy Team June 2024-Sept 2024
• Cross-trained and provided backup support for organizational leadership.
• Met customer call guidelines for service levels, handle time and productivity.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Increased efficiency and team productivity by promoting operational best practices.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Enhanced customer satisfaction by efficiently resolving issues and addressing concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Team leader position. Trained, supervised, and coached entry level technicians.

• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Supervised 3 to 6 pharmacy technicians and coordinated day-to-day assignments.
• Answered patients' questions and troubleshot prescription issues.
• Makena Specialist: Insurance authorization and distribution (shipping)
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail and hospital specialty pharmacy environment.
• Set up and modified patient profiles to include current information such as medications and insurance details.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Stocked, labeled, ordered and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Advocated for patients' compliance with medication guidelines.
• Reviewed medication orders.
• Reviewed and verified customer information and insurance provider information.

• Advocated for patients' compliance with medication guidelines.
• Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained relationships with physicians.
• Delivered discharge medication bedside to patients

• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Resolved non-routine issues like third-party billing, computer system and customer service issues.
• Supervised 3 to 6 pharmacy technicians and coordinated day-to-day assignments.
• Answered patients' questions and troubleshot prescription issues.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Reviewed and verified customer information and insurance provider information.
• Reviewed medication orders.
• Advocated for patients' compliance with medication guidelines.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained relationships with physicians.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Set up and modified patient profiles to include current information such as medications and insurance details.
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.