Lauren Patin
Marietta,GA
Summary
Results driven business operations professional a proven track record with over 15 years in managing project management, bid proposals, non-profit coordination, and community engagement within customer-centric organizations, such as non-profits, hospitality, construction, and logistics companies.
Overview
17
17
years of professional experience
Work History
Senior Travel Associate
JCK SPORTS GROUP, INC.
RALEIGH, NC
01.2016 - 06.2024
- Manage and plan complex logistics for domestic and international travel for clients and senior management
- Provide advanced customer support in adherence to company policy and guidelines; escalate issues appropriately
- Work closely with US Passport Office or designated Embassy to ensure requirements are met
- Plan calls and adjust deadlines per domestic and international time zones
- Provide top notch customer services and work to accommodate client requests during the travel period
- Enter accurate information into travel system and maintain and track financial costs; adhere to expenditures and company guidelines.
Senior Client Logistics Account Manager
REDWOOD LOGISTICS
CHICAGO, IL
02.2022 - 11.2023
- Provided leadership, vision, and direction to large accounts through operational planning and execution of in/out bound shipments of over 1 million in revenue
- Managed a high-volume customer contact via daily email and phone contact
- Assigned and approved all Truckload, Air, Small Package, Intermodal tenders in system of record database
- Managed communication for staff of 50 through open door policy, staff meetings, weekly email notifications with updates on resources and point of contact lists
- Proactively identified, escalated, and resolved operational issues or risks impacting service level agreements, and policy adherence
- Conducted self-assurance activities to ensure operations were effective and timely, using LEAN methodologies
- Managed profit and loss statements; negotiate fees and rates with vendors to ensure profitability.
Director
21 Reasons to Give Inc.
Atlanta, GA
06.2009 - 06.2018
- Researched potential sponsors, donors, and grant opportunities.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
Construction Project Manager
JC PATIN GROUP, INC.
NEW ORLEANS, LA
06.2007 - 09.2015
- Conducted comprehensive client intake to ensure expectations were met with a thorough understanding of project scope and vision
- Developed a project schedule and assigned employees to respective roles and responsibilities
- Negotiated with fees and rates with vendors, suppliers, and sub-contractors to ensure budget expenditures were met and top notch service delivery
- Conducted routine on-site meetings with architects, designers, construction crews and clients to ensure needs and timelines were met.
- Assisted in the development of bid proposals for potential projects.
Director
D12 Foundation
Atlanta, GA
03.2008 - 03.2011
- Developed, implemented and evaluated fundraising campaigns for the non-profit organization.
- Supervised volunteers and interns in the organization's programs and services.
- Coordinated donor outreach initiatives such as events, emails, phone calls, newsletters.
Education
B.A, General Studies -
Southern University of New Orleans
12.2007
B.A., Psychology -
University of New Orleans
08.2005
Skills
- Policy administration
- Managing Operations and Efficiency
- Campaign execution
- Vendor Relations
- Fundraising
- Community Engagement
- Qualitative Analysis
- Project Management
- Marketing
- Logistics Analysis
- Account Management
- Business Development
References
Available Upon Request
Timeline
Senior Client Logistics Account Manager
REDWOOD LOGISTICS
02.2022 - 11.2023
Senior Travel Associate
JCK SPORTS GROUP, INC.
01.2016 - 06.2024
Director
21 Reasons to Give Inc.
06.2009 - 06.2018
Director
D12 Foundation
03.2008 - 03.2011
Construction Project Manager
JC PATIN GROUP, INC.
06.2007 - 09.2015
B.A, General Studies -
Southern University of New Orleans
B.A., Psychology -
University of New Orleans
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