Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Pierce

Clinton,Tennessee

Summary

Reliable and enthusiastically pursuing opportunity to add value to a team and can work individually. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Relish the challenge to learn and deliver information and services that help others to access and maintain a continuum of care. Industrious and committed with skills for multitasking and managing time well. Enjoy critical thinking and analysis and problem-solving. Have learned how to genuinely listen, quickly assess, locate resources using indices, the literature, as well as a computer presenting workable solutions to a client base.

Dedicated 10+ years working front line positions in the community and studying among highly trained professionals. Have held temporary positions such as Interstate Specialist with Policy Studies, Inc. Knoxville, TN managing a case load to long term positions such as a librarian's assistant at Indiana University Kokomo, IN. Recently re-upskilled with Tennessee Valley Coalition for the Homeless in Database (HMIS) analysis and Special Projects and core competencies. The parts of work and skills learned by working in a library, professional office settings, and on the front lines in mental and healthcare well-being can be brought to the table.

Overview

11
11
years of professional experience

Work History

In-Home Caregiver

Senior Citizens Home Assistance Services
Oak Ridge , TN
2019.05 - Current
  • Traveled to 5-10 clients' homes per week to complete services and promote continuity of care. Assisted clients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Assisted clients with handling daily tasks.
  • Provided clients with assistance in completing daily tasks, provided respite for family members. Met task to time deadlines.
  • Coordinated approach to help clients address health symptoms and encouraged client to enhance quality of life.
  • Interacted kindly with clients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked nourishing meals for clients to promote better nutrition.
  • Completed entries in client log sheets to accurately document and report client status and tasks completed. Reported all travel and mileage.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Shift Supervisor

CVS Pharmacy
Frankfort , IN
2010.03 - 2018.05
  • Completed new shift opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Built upon performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed 30-50 customers and phone calls per day. Increased sales on midnight shift.
  • Observed new team member to carry out duties and provided constructive criticism using follow-up techniques.
  • Trained new staff members to perform inventory management, customer service and maintenance.
  • Upheld federal and state safety standards in pharmaceutical setting and environmental disposal protocols. Completed continuing education requirements and enforced CVS policies.
  • Compiled reports on production shortfalls, accidents and equipment problems.

Education

BA History - Arts And Science

Lincoln Memorial University
Harrogate, TN

Master of Education - Counsel And Guidance

Lincoln Memorial University
Harrogate, TN

Skills

  • Healthcare and Education
  • Critical Thinking / data gathering and entry
  • Client and Family Interaction
  • Developing Client Trust
  • Safety Behaviors
  • Elder Care
  • Behavior Redirection / counseling techniques
  • Computer skills: data bases and software programs
  • Care Plan Management / report writing
  • Client Documentation
  • Conditions Assessment / analysis and problem solving
  • Active Listening
  • Research Prowess / computer and literature

Timeline

In-Home Caregiver

Senior Citizens Home Assistance Services
2019.05 - Current

Shift Supervisor

CVS Pharmacy
2010.03 - 2018.05

BA History - Arts And Science

Lincoln Memorial University

Master of Education - Counsel And Guidance

Lincoln Memorial University
Lisa Pierce