Lucian Pollard Maloy
Austin,TX
Summary
- Accomplished Technical Writer with over five years of experience in crafting and maintaining user guides, internal knowledge bases, and API documentation, complemented by a strong background in global product and feature launches.
- Subject matter expert in technical writing, API documentation, editing and proofreading, and content management systems and project processes, with a focus on enhancing efficiency while maintaining the highest quality standards.
- Detail-oriented and dedicated to producing accurate and valuable documentation and training materials that drive user engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Technical Writer
Litera/FileTrail
03.2024 - Current
- 1.5 years experience as Technical Writer for legal-tech company Litera, creating user documentation and maintaining the online help centers for FileTrail and CAM, Litera's records management and information governance products.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Developed detailed technical documents and user guides for technical products.
- Worked closely with developers and product owners to prepare documentation for feature releases.
- Migrated existing documentation into new Salesforce-driven online help center and optimized the customer experience.
- Created user-friendly documentation for complex technical features like APIs and administrative configuration guides.
Lead Technical Writer
Google/Accenture
08.2019 - 11.2023
- 4 years experience as Lead Technical Writer with Google creating user-focused and internal help guides and API technical documentation for global Google product and feature launches.
- Drafted, revised, and published user help center, API, and internal documentation content for Google products and services.
- Worked closely with client stakeholders like product designers, project managers, and localization specialists for high profile global product and feature launches.
- Performed peer review to ensure consistent quality of the content produced by our team and revised and maintained a style guide.
- Provided escalation and troubleshooting support, including focusing on leak prevention, privacy concerns, and corpus safety procedures.
- Edited and maintained Google's content management system, including data and version management and basic HTML coding.
Project Escalations Lead/Project Manager
Apple
07.2015 - 06.2019
- 4 years experience as Project Escalations Lead/Project Manager for Apple Maps including experience in project management, workflow policy writing, tool and process testing, and technical troubleshooting.
- Supported Apple Maps Data Ops team with policy writing, SME troubleshooting, and project management.
- Drove project tool improvements through new tool scoping and testing, and by troubleshooting tool performance and requesting enhancements.
- Reduced overall bugs and errors by working with QA/QC testing teams to identify and address areas of improvement in tool and workforce performance.
- Became subject matter expert on tools and policy and collaborated with related teams to increase inter-team transparency and develop shared objectives.
Education
Master’s - Classical Languages and Literature
University of Illinois
Urbana-Champaign, IL05.2012
Bachelor’s - Classical Languages and Literature
Reed College
Portland, OR05.2009
Skills
- Writing, editing, and proofreading
- End user, UX/UI, policy, and API documentation
- Salesforce, CMS, Agile, Jira, Flare, Lucid, Confluence, GitHub, Markdown, XML, and HTML
- Effective project oversight and resolution support
- Content optimization, SEO best practices, and AI collaboration frameworks
Timeline
Technical Writer
Litera/FileTrail
03.2024 - Current
Lead Technical Writer
Google/Accenture
08.2019 - 11.2023
Project Escalations Lead/Project Manager
Apple
07.2015 - 06.2019
Bachelor’s - Classical Languages and Literature
Reed College
Master’s - Classical Languages and Literature
University of Illinois