Lynece Posey
Cleveland,Ohio
Summary
Meticulous and systematic Administrative Assistant in skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in customer service, coordinating documents, payroll, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
12
12
years of professional experience
Work History
Private Secretary
The City of Cleveland, Property Management
Cleveland, Ohio
02.2019 - Current
- Solely responsible for the creation and management of correspondence email PMRequests@clevelandohio.gov.
- Input service/work orders in City-Works for City of Cleveland Tradesmen
- Utilized Advantage to run invoice reports
- Receive and submit supply orders for all City of Cleveland Recreation Centers
- Coached new hires on City Works software and company policies and procedures
- Implement daily electronic communication internally and externally
- payroll specialist
- Review and maintain confidential employee information
- Liaison for management to coordinate communication and meetings between employees
- Assists Management with FMLA and payroll questions and issues.
- Clerical duties
HR Administrator (90 Day Training/internship)
The City of Cleveland, Human Resources
Cleveland, Ohio
01.2024 - 04.2024
- Successfully executed payroll in Kronos system for entire HR team
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Directly responsible for overseeing front desk operations
- Coordinate with all City of Cleveland Departments
- Track and process various documents
- Exercises discretion when maintaining confidential records and documents
- Manage correspondence email
- Process prior service requests utilizing ADP
- Utilized ADP to process Public Service Student Loan forgiveness applications
- Process employment verifications utilizing ADP
- Track and Process employee separation payments utilizing ADP
- Process secondary employment verifications
- Manage Human Resources calendar.
Manager
Checker's Rally's
Cleveland , OH
05.2018 - 01.2022
- Maintained cash register and safe balance consistently during each shift.
- Conducted onboarding sessions for new team members
- Executed food preparation duties
- Monitored employee daily job duties
- Consistently addressed and resolved customer concerns, demonstrating a strong commitment to ensuring satisfaction.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
Principal Clerk
The City of Cleveland - Community Policing
Cleveland, Ohio
12.2015 - 02.2019
- Created and managed correspondence email
- Solely completed employee payroll for over 300 City of Cleveland school crossing guards bi-weekly
- Scheduled community events for City of Cleveland Police Officers and City of Cleveland citizens
- Administrative and clerical duties
- Document management, email correspondence and overseeing office operations
- Routed confidential business correspondence, documents and messages to correct departments and staff members
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Prepared letters of correspondence and employee verifications
- Coached new hires on company policies and procedures
- Managed Commander's calendar/schedule.
Customer Service Representative
The City of Cleveland, Division of Water
Cleveland, Ohio
11.2012 - 12.2015
- Handled external phone inquiries regarding water and sewer accounts
- Handled the administration of water and sewer account set-up and closure
- Data entry and account analysis
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented streamlined processes for credit card and check transactions
- Conflict resolution
- Averaged 90 calls per shift
- Ensured the confidentiality of customer data while working with the Division of Water and Sewer district.
Education
High School Diploma -
Martin Luther King High School
Kent State University
Skills
- Efficient in Kronos
- Proficient in ADP
- Microsoft Office Suites
- City Works (repair request system)
- Advantage (billing system)
- Great written and verbal skills
- Creates and implements new innovative systems
- Payment Distribution
- Data tracking and retrieval
- Exercises discretion handling confidential information
- Conducts employee training sessions
- Social media knowledge
- Administrative and Clerical
- Employee payroll processing
- Strong Leadership
- Types 40-50 wpm
Timeline
HR Administrator (90 Day Training/internship)
The City of Cleveland, Human Resources
01.2024 - 04.2024
Private Secretary
The City of Cleveland, Property Management
02.2019 - Current
Manager
Checker's Rally's
05.2018 - 01.2022
Principal Clerk
The City of Cleveland - Community Policing
12.2015 - 02.2019
Customer Service Representative
The City of Cleveland, Division of Water
11.2012 - 12.2015
High School Diploma -
Martin Luther King High School
Kent State University
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