Lauren Himel
Houma,LA
Summary
I am a quick learner and an avid worker that is always putting in effort to take steps forward. I have 10+ years of experience in customer service, money management, and record keeping. Attention to detail is my strong suit along with being able to follow directions, take lead when necessary, and always work effectively and efficiently.
Overview
10
10
years of professional experience
Work History
Bank Teller
Hancock Whitney Bank
12.2018 - 12.2021
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation.
- Processed commercial depository bags and completed coin orders.
- Communicated professionally and personably with clients to assess needs and develop solutions.
- Applied active listening and effective communication to cultivate and maintain client rapport.
- Maintained strict compliance with banking standards, regulations, and laws.
- Helped clients achieve financial goals with active referrals to on-site specialists.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted, verified and handled bank deposits and armored car transactions.
- Trained new hires on customer service policies and procedures.
- Processed customer transactions promptly, minimizing wait times.
Dairy Manager
Rouses Market
12.2011 - 11.2018
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Developed strong vendor relationships to ensure reliable product supply.
- Ordered product to fill the shelves.
- Maintained attractive, well-organized displays with regular resets.
- Boosted efficiency by keeping work area clean, tidy, and free of debris.
- Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
- Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
- Backed up front-end staff with cashiering assistance during busy customer periods.
- Covered multiple store areas by cross-training in different roles.
Education
High School Diploma -
Walker Academy
Houma, LA06.2013
Skills
- File management
- Professionalism and Courtesy
- Money Handling
- Cash counting
- Task prioritization
- Time management
- Detail oriented
- Customer service
Timeline
Bank Teller
Hancock Whitney Bank
12.2018 - 12.2021
Dairy Manager
Rouses Market
12.2011 - 11.2018
High School Diploma -
Walker Academy