L. Roxann Aguilar
Lewisville,TX
Summary
Dynamic Patient Service Representative with a proven track record at Texas Oncology, recognized for exceptional customer service and effective scheduling of complex medical procedures. Skilled in insurance verification and patient intake, I excel in building relationships and ensuring a seamless patient experience, consistently demonstrating empathy and attention to detail.
Overview
2019
2019
years of professional experience
Work History
Patient Service Representative
Premier Independent Physicians
Senior Scheduler
Texas Oncology
03.2008 - 07.2018
Sr. Scheduler in the Flower Mound, Texas office and satellite offices in Lewisville and Carrollton offices. I scheduled Chemo treatments, labs, Phlebotomies, and patient follow up appointments. I also scheduled Ct’s, Pet scans, infusions at the Hospital along with explaining the procedures for these tests. Answering eight line multi-lined system, transferring to different departments and nurses and Physicians. New Patients information taken and collected Insurance cards, medical records, and copays.
I have excellent patient service and great communication skills while always maintaining empathy, patience, and care with each ptient and vistor that comes into the office.
At Texas Oncology I was nominated for employee of the month five times and made employee of the year in 2017 at the Texas Oncology, Flower Mound, Texas office.
Education
High School Diploma - General Studies
Siloam Springs, Ak
Siloam Springs, AR05.1972
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
- Document filing
- Directing callers
- Electronic health records
- Phone etiquette
- Workflow optimization
- Patient follow-up
- Appointment confirmation
- Telehealth support
- Routing lab results
- Phone and email etiquette
- Multitasking and organization
- Money handling
- Patient check-in
- Payment processing
- Relationship building
- Paging systems
- EMR
- Scheduling diagnostic procedures
- Referral coordination
- Friendly and outgoing
- Customer follow-up
- Patient identity verification
- Attention to detail
- Punctual and hardworking
Accomplishments
Nominated Employee of the Month five times and won Employee of the Year 2017 for excellent Patient Service at Texas Oncology.
Timeline
Senior Scheduler
Texas Oncology
03.2008 - 07.2018
Patient Service Representative
Premier Independent Physicians
High School Diploma - General Studies
Siloam Springs, Ak