L.SAIKIRAN
Milwaukee,USA
Summary
An employee-training position with a focus on team building & customer satisfaction. My goal is to collaborate with the team seeking a fulfilling position in the industry that offers growth opportunities and allows me to utilize my leadership skills and experience. The corporate culture and policies of company allow me to use my experience and knowledge in my job field, and further enhance the company's success and reputation. An out of the box thinker establishing the process, streamlining workflow creating a teamwork environment to enhance productivity innovatively.
Middle level to high level assignments in process & operations management with a leading organization of repute in field operations. My thoughts, dreams about work and work station always make me interesting. Am always interested in learning new things and teaching them. I like to research about new things.
Overview
8
8
years of professional experience
Work History
Relay Operations Centre and Control Tower Operations
Bundle technologies Pvt ltd, (Swiggy)
Hyderabad
03.2021 - 08.2023
- Analysed demand-supply gap and accordingly derived assignment weights to ensure maximum utilization of the fleet and achieve maximum SLA compliance
- Drove engagement activities to retain and reduce attrition and planned activities with the budget allocated for the city on quarterly basis
- Drove efficiencies through robust hiring planning and minimizing MGL
- Analyzed demand-supply patterns to tackle overbooking at peak times and optimize fleet login for better predictability and serviceability
- Preparing RCA for the most affected cities and solving problems to maintain good serviceability
- Assisted top management in developing operations strategy for effectively scaling the operations
- Liaising between the strategy team and implementation team to get operationally feasible outputs.
Team Leader Operations
Wicked Ride Adventures Pvt Ltd. (Bounce)
12.2020 - 01.2021
- Handling day to day operations of city metrics
- Live tracking the bikes and its condition by co-ordinating with agents
- Ensuring the Fleet availability to meet daily requirements and monitoring real-time service levels
- Controlling inflow and outflow tasks and OOS(Out of Service) pendency
- Resolving ground level issues
- Dealing with truck and Police team in case of any legal issues
- Improving and maintaining the promised service for better customer experience
- Maintaining Inventory (Helmets, Batteries, Toolkit etc.)
Team Lead Operations
Supr Daily Infotech Pvt Ltd
09.2020 - 12.2020
- Processing Daily Inbound & Outbound Orders
- Ensuring WOM (Warehouse Order Management) & Inventory Management
- Handling the team Executive & large task force
- Controls inventory levels by conducting physical counts
- Reconciling with data storage system
- Team Management
- Managing supervisor’s and entire delivery fleet Operations
- End to end first mile & last mile operations
- Inventory Management and Maintaining Daily Delivery reports
- Good Dispatch note and Goods Return Note (GDN & GRN)
- Dealing with Customer Escalations & Excellence
- Onboarding Management
- Maintaining Delivery Partners Attrition constant by controlling absconders in system
- Improving and Maintaining Service Level Agreement
- Providing feedback at individual level and conducting weekly one-on-ones to understand problem areas.
Fleet Operations, (Customer Experience Coach)
Bundle Technologies Pvt Ltd (Swiggy)
Hyderabad
09.2015 - 05.2020
- Customer Relation: Dealing with customer escalations and firmly maintaining service level compliance
- Feedback sessions were conducted at team level and important issues in the area were identified and consoled
- Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products
- Manage front office reception area by cleaning and organizing desk and visitor lobby
- Management: Driving staffing plans which benefit the company and staff
- Implementing and managing new strategic initiatives
- Ownership level: Handling team pretty-well and always took ownership for the tasks assigned to the team by management
- Roles & Responsibilities: - (Hub Operations)
- Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis
- Drive Pickup & Delivery Partners efficiencies assigned at an individual level
- Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis
- Improve and maintain promised delivery times for better customer experience
- Conduct classroom/field training at individual level for better customer experience
- Conduct regular field audits for better compliance among Pickup & Delivery Partners
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities
- Participated in Swiggy Stores Launch for Entire Hyderabad, India (Training & Execution)
- Ensure excellent customer experience by solving order level escalations
- Supporting Pickup & Delivery Partners during emergencies
- Inventory Management
- Vendor Management
- Experience in handling Last mile deliveries & Fleet Management
- Over all End to End Operations of the entire Fleet.
Senior Delivery Executive
Bundle Technologies Pvt Ltd (Swiggy)
Hyderabad
- Dealing with customer escalations
- Maintaining service level Agreement (SLA)
- Awarded for my services in Summer RNR activities
- Having firm Relation with hub FM.
Education
Master of Science - Business
Concordia University Wisconsin
Mequon, WI05-2025
Skills
- Microsoft office (word, excel, power point)
- Web and tech savvy require little to no training
- System troubleshooting & software installation
- Troubleshooting
- Data Analysis
- Project Planning
Academics Information
Masters of Science, Business Analytics, 2023, 2025, Concordia University Wisconsin (USA), Bachelor of Commerce (B.Com), 2018, Bhavans New science, Osmania university, Hyderabad, High School/Matriculation (C.E.C), Board of intermediate education, Vishwa Chaitanya junior college.
Activities
- Organized Personality Development Sessions Different School’s Colleges.
- Attended Workshops on Personality Development Sessions.
- Meditation, Listening to Music. Travelling
- Social Hobbies (Mentoring) - Communicate Well and Connect with Others.
Personal Information
- Father's Name: L.Ramu
- Date of Birth: 10/20/94
- Nationality: Indian
Languages
- English
- Hindi
- Telugu
Disclaimer
I hereby confirm that the information given above is accurate and given by myself.
Timeline
Relay Operations Centre and Control Tower Operations
Bundle technologies Pvt ltd, (Swiggy)
03.2021 - 08.2023
Team Leader Operations
Wicked Ride Adventures Pvt Ltd. (Bounce)
12.2020 - 01.2021
Team Lead Operations
Supr Daily Infotech Pvt Ltd
09.2020 - 12.2020
Fleet Operations, (Customer Experience Coach)
Bundle Technologies Pvt Ltd (Swiggy)
09.2015 - 05.2020
Senior Delivery Executive
Bundle Technologies Pvt Ltd (Swiggy)
Master of Science - Business
Concordia University Wisconsin
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