Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lsaun Gandy

Manager
Kannapolis,NC

Summary

Strong Natural Leader, Problem solver, Decision maker and operates with sound judgement to positively Impact success. Diligent with a strong work ethic. Creative ingenuity to bring positive results and new ideas. Able to manage and teach with grace and a genuine passion and consideration to see individuals grow and become their best. Strong communication skills. Passion is people and building strong teams for Grande success. Creating/maintaining safe environment for persons to grow and develop while insuring everyone is included and embraced.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Station Trainer

Cava
05.2019 - 02.2023
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees with training and new hire documentation.
  • Liaised between management and employees to deliver conflict resolution and to alleviate problems.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Trained and mentored over 75 new personnel hired to fulfill various roles.

Kitchen Manager

Chipotle
02.2018 - 05.2019
  • Conducted daily checks of restaurant to verify proper storage, container labeling and surface cleaning.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Developed unique events and special promotions to drive sales.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Oversaw at lease 7-10 persons per shift. 35-40 team members in total.

Crew

Nanas Soul Food
11.2016 - 01.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.

Education

High School Diploma -

Franklin County High School
Winchester, TN
05.2016

Skills

  • Leadership
  • Customer Service
  • Goal Focused
  • Clear Public Speaking Skills
  • Staff Encouragement and Constructive Feedback
  • Employee Development/Training
  • Conflict Resolution
  • Quality Control
  • Detail oriented
  • Analytical
  • Strategic Planning
  • Documentation

Certification

  • Ministry Training - 1 year

Timeline

Station Trainer

Cava
05.2019 - 02.2023

Kitchen Manager

Chipotle
02.2018 - 05.2019

Crew

Nanas Soul Food
11.2016 - 01.2018

High School Diploma -

Franklin County High School