Lsaun Gandy
Manager
Kannapolis,NC
Summary
Strong Natural Leader, Problem solver, Decision maker and operates with sound judgement to positively Impact success. Diligent with a strong work ethic. Creative ingenuity to bring positive results and new ideas. Able to manage and teach with grace and a genuine passion and consideration to see individuals grow and become their best. Strong communication skills. Passion is people and building strong teams for Grande success. Creating/maintaining safe environment for persons to grow and develop while insuring everyone is included and embraced.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Station Trainer
Cava
05.2019 - 02.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Onboarded new employees with training and new hire documentation.
- Liaised between management and employees to deliver conflict resolution and to alleviate problems.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained and mentored over 75 new personnel hired to fulfill various roles.
Kitchen Manager
Chipotle
02.2018 - 05.2019
- Conducted daily checks of restaurant to verify proper storage, container labeling and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
- Developed unique events and special promotions to drive sales.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Oversaw at lease 7-10 persons per shift. 35-40 team members in total.
Crew
Nanas Soul Food
11.2016 - 01.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
High School Diploma -
Franklin County High School
Winchester, TN05.2016
Skills
- Leadership
- Customer Service
- Goal Focused
- Clear Public Speaking Skills
- Staff Encouragement and Constructive Feedback
- Employee Development/Training
- Conflict Resolution
- Quality Control
- Detail oriented
- Analytical
- Strategic Planning
- Documentation
Certification
- Ministry Training - 1 year
Timeline
Station Trainer
Cava
05.2019 - 02.2023
Kitchen Manager
Chipotle
02.2018 - 05.2019
Crew
Nanas Soul Food
11.2016 - 01.2018
High School Diploma -
Franklin County High School