Summary
Overview
Work History
Education
Skills
Timeline
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L. Shonta Wyatt

Normandy,TX

Summary

Accomplished healthcare professional with a proven track record at Total Healthcare Services, excelling in patient care and administrative support. Demonstrated expertise in healthcare operations and vital signs monitoring, alongside exceptional organizational and communication skills. Implemented an electronic document system, enhancing efficiency by 30%. Renowned for building trust with clients and streamlining billing processes.

Overview

17
17
years of professional experience

Work History

Patient Care Assistant

Private Care
01.2021 - 07.2024
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Recognized and reported abnormalities or changes in the patient's health status to the case manager
  • Monitored and maintained cleanliness, sanitation, and assigned station and service area organization.
  • Transported patients between rooms and appointments or testing locations
  • Managed the needs of 8 residents under long-term care

Patient Care Provider

Total Healthcare Services
03.2016 - 04.2020
  • Provided personalized care and assistance to individuals with physical or cognitive disabilities
  • Developed strong relationships with clients and their families, ensuring trust and open communication
  • Assisted with household tasks such as cleaning, laundry, grocery shopping, and running errands
  • Monitored vital signs, blood pressure, pulse rate, and blood sugar levels regularly, reporting any abnormalities promptly
  • Demonstrated excellent problem-solving skills when faced with unexpected situations or emergencies
  • Maintained confidentiality and respected the privacy of clients and their families at all times

Office Administrative Assistant

UT Health Science Center
01.2011 - 01.2014
  • Maintained the financial educational database for managers, professors & physicians
  • Provided clerical support to over 35 physicians and clinic staff by copying, faxing, and filing documents
  • Responded to inquiries from patients seeking information about appointments
  • Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data

Administrative Assistant

Access MediQuip
01.2008 - 03.2013
  • Worked directly with CFO and Human Resource Manager
  • Screened over 30 incoming calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
  • Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office
  • Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
  • Implemented an electronic document scanning system that ensured insurance claims were processed & paid on time
  • Demonstrated proficiency using various software applications documents/spreadsheets
  • Audited expense reports submitted by medical facilities reconciling receipts against fraudulent claims.

Education

Human Services -

Lone Star College System
Houston, United States

Skills

  • Professional telephone etiquette
  • Administrative support experience
  • Vital signs monitoring
  • Mobility Assistance
  • Patient Services
  • Compassionate Care
  • Scheduling and calendar management
  • Guest Relations
  • Proficient in Microsoft
  • Safe Patient Transportation
  • Personal Hygiene Assistance
  • Customer Service

Timeline

Patient Care Assistant

Private Care
01.2021 - 07.2024

Patient Care Provider

Total Healthcare Services
03.2016 - 04.2020

Office Administrative Assistant

UT Health Science Center
01.2011 - 01.2014

Administrative Assistant

Access MediQuip
01.2008 - 03.2013

Human Services -

Lone Star College System

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L. Shonta Wyatt